Sarani Gaines-Powell Email & Phone Number

Los Angeles, Ca, Us

Greater Los Angeles Area

Licensed Insurance Agent establishing New Relationships with Companies & Organizations through Networking, Field Marketing, Social Media, LinkedIn, Referrals & Warm Leads.• Meet with Business Owners, identify their Business Needs, discuss our No-Cost Business Solutions, Schedule Employee Education Meetings & Enroll Employees in Aflac Benefits.• Enroll New Hires on a Monthly Basis & Assist with Billing, Invoicing, Claims & Policyholder Servicing.

Greater Los Angeles Area

Drove team of 3 in the support of turn-key marketing program, sending out targeted email promotions with customers' branding. Utilized organizational and project management skills to assure email creatives were requested, created, and delivered on time. Provided exceptional attention to detail as the final marketing eye on all email creatives, assuring copy was 100% correct, images clear and click through links were functional. *Owned the end-to-end production of all emails - this included email development, campaign setup, reporting, and daily monitoring.*Supported promotion calendars for weekly email strategy.*Monitored email send counts and engagement across campaigns.*Ensured emails were executed utilizing best business practices including testing of subject lines, correct sizing of graphics and correct image to data ratios to optimize results. This increased the volume of emails successfully arriving in the consumer's inbox by 2%.

Greater Los Angeles Area

Utilized analytical skills with strong user experience to drive strategy, design, and delivery of customer relationship management (CRM)software product. Interfaced with customers, software development team, sales team, support team and quality assurance team to identify product goals and define metrics to form the success of products and aligned product objectives with both operational strengths and user needs.*Lead the ideation, technical development, and launch of CRM product.*Worked with teams to prioritize new features, bug-fixes, build a product roadmap, and create actionable requirements.*Created and maintained product use cases.*Wrote requirements/specifications for new product features.*Coordinated the development of product training and enablement materials*Successfully released two software updates per year.

Greater Los Angeles Area

Guided team of 4 in the production and processing of new email marketing program using company's CRM tool. *Analyzed operations practices and identified/implemented process improvements.*Ensured emails were executed utilizing best business practices.*Managed production timelines.*Managed operations team.*Handled alterations as needed.*Successfully met goal of departments 700/700 campaign. (Successfully sending out 700 emails manually for 700 customers.)

Greater Los Angeles Area

Guided, coordinated and directed the quality assurance program to ensure quality production of TRAMS Back Office, ClientBase and other add on products consistent with established standards. *Formulated and maintained quality assurance objectives complementary to company goals.*Interprets quality assurance philosophy to key personnel in organization.*Kept all department managers abreast of significant issues or developments identified during quality assurance testing.*Directed technical team of five engaged in quality assurance activities.*Designed and implemented quality assurance training programs to key personnel in conjunction with managers.*Investigated customer complaints regarding quality.*Responsible for the overall direction, coordination, and evaluation of the Quality Department.*Supervisory responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Los Angeles, Ca

Owner and operator of wedding planning business. Successfully assisted couples in the planning and execution of their wedding day. Established wedding planning timelines and worked with couples and/or their families in choosing ceremony and reception venues, music, food, and wedding decor. *Coordinated event logistics and verified event details. *Toured venues when appropriate, compiled and sent important notes and logistics to couple. *Conducted wedding rehearsals and executed the set up and break down of ceremony and reception site details. *On site client liaison responsible for ensuring quality of service and management of client expectations. *Supervised and delegated tasks for onsite staff, including monitoring schedules and breaks, and administering and submitting staff timesheets.