Customer Service Representative
Noida, Uttar Pradesh, India
- Answer phone calls & emails and ensure proper notes are documented in the system.
- Perform basic duties such as customer verifications, processing orders and their various applications, processes, forms and requests for information.
- Handle customer complaints by providing solutions, within agreed SLA to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Strong organizational skills to be able to keep up with various tasks and conduct follow-ups in a timely manner.
- Build sustainable relationships and trust with customer through open and interactive communication.