Saran Pavan Kumar Pamidimarri Email & Phone Number

United States

Sacramento County, California, United States

Development of customized workflows, UI Policies, and Client Scripts in ServiceNow.Integration of third-party systems with ServiceNow using REST and SOAP APIs.Designing and automating ITSM processes, including incident, change, and problem management.Collaborating with business teams to gather requirements and implement solutions that meet organizational needs.Debugging, troubleshooting, and performing script optimization for seamless functionality.

Hyderabad, Telangana, India

Conducted extensive regression testing to ensure software updates and enhancements did not negatively impact existing functionalities. Collaborated with product owners and stakeholders to understand business requirements and translate them into comprehensive test cases. Conducted regular performance tuning and optimization of ServiceNow instances, ensuring efficient use of system resources and optimal response times. Led the implementation of ServiceNow IT Asset Management (ITAM) solutions, enabling effective tracking and management of hardware and software assets across the organization. Designed and implemented ServiceNow Discovery and Service Mapping processes, automating the identification and mapping of IT infrastructure components to support configuration management and incident resolution. Integrated ServiceNow with third-party systems and tools such as Jira, Slack, and Salesforce, streamlining communication and data flow between different platforms. Developed and deployed custom ServiceNow workflows and business rules to automate approval processes, notifications, and other routine tasks, reducing manual effort and enhancing operational consistency. Conducted regular security assessments and audits of ServiceNow environments, implementing measures to mitigate vulnerabilities and ensure compliance with industry regulations and internal security policies. Collaborated with business stakeholders to define and prioritize ServiceNow roadmap initiatives, aligning development efforts with organizational goals and strategic priorities. Implemented ServiceNow Service Catalog enhancements, including dynamic forms, multi-level approvals, and catalog item bundling, to improve the user experience and increase service request efficiency. Provided ongoing support and troubleshooting for ServiceNow users, addressing technical issues, answering questions, and facilitating training sessions to promote user adoption and proficiency.

India

Led workshops and training sessions for end-users to enhance their understanding of ServiceNow functionalities and encourage adoption across the organization. Spearheaded the development and implementation of ServiceNow Service Catalog items to streamline service request processes and improve user satisfaction. Worked closely with system architects to design and implement ServiceNow integrations with third-party applications, enabling seamless data exchange and workflow automation. Monitoring and responding to customer-reported incidents promptly. Involved in tracking, prioritizing, and resolving issues to minimize customer impact. Handling customer cases through their lifecycle, from creation to resolution, including logging, assigning, and providing updates. Creating, updating, and maintaining a knowledge base with articles, FAQs, and troubleshooting guides to assist customers and agents independently. Identifying and escalating issues requiring additional attention or expertise to ensure timely resolution and customer satisfaction. Analyzed user feedback and system usage data to identify areas for ServiceNow optimization and enhancement. Supported the ServiceNow governance board in defining policies, standards, and guidelines for platform usage and configuration. Collaborated with stakeholders to prioritize requirements and define user stories for ServiceNow ITSM and ITBM module customization. Implemented custom reporting solutions in ServiceNow to track key performance indicators (KPIs) for mobile repair operations. Developed and maintained automated regression test suites to ensure ongoing system stability and reliability. Conducted root cause analysis on recurring issues and implemented preventive measures to minimize future incidents. Participated in sprint planning, stand-up meetings, and retrospective meetings to align testing activities with development goals.

Master'S Degree, 3.64

Bachelor'S Degree, 8.43