Sara Kent Email & Phone Number

London, GB

London, England, United Kingdom

Milton Keynes, England, United Kingdom

I developed the inaugural role of Internal Communications Manager and supported the business through the Covid-19 pandemic through an emergency IC infrastructure whilst developing the full strategy and plan for Internal Communications and Engagement (IC&E) at EWR Co. The key elements of this extensive role included:- Co-auditing the current state of IC&E.

London, United Kingdom

Connecting people to purpose, I delivered a comms strategy to give people line of sight to the business goals at a critical time of change for the organisation. Working to the Train Services Director I developed the new role of Performance Communications Manager, business partnering with the directorates responsible for service delivery and customer.

Working specifically with the Docklands Light Railway team I supported key business activities:- DLR's 30th anniversary: delivering a fully integrated internal and external engagement plan to involve and motivate the DLR team and increase service patronage, resulting in passenger increase, high staff engagement maintained and a formidable return on.

Supported the strategic review of internal communications and delivery of the organisation's business development and transformation programme, including the production of an interim intranet solution, management conferences, staff engagement events, bespoke communication channels and IC measurement.

In this new role for the premium rail service I delivered the strategic internal communications plans supporting business as usual and key business activities including the introduction of the extended rail service into Heathrow's Terminal 5; the launch of a sister service, Heathrow Connect; the business' first intranet; crisis communications during times.

As the Alliance's first internal communications specialist I developed and delivered the internal communications plans and managed the tactical frameworks for each Express, in some cases from scratch.

Supporting the group-wide IT function, this role was instrumental in creating a common communication platform with the launch of the group's first intranet and internal communications plan.

Working in the company secretariat the role included event management and stakeholder engagement.

In this start-up philanthropic venture to rejuvenate local high streets, the role included community relations, stakeholder engagement and communications management.

Ba (Hons) Psychology & Business Management And Administration

Post Graduate Diploma Internal Communications Management

Pgdipicm - Internal Communications Management, Distinction

Education record