Saravanakumar Mpr

Saravanakumar Mpr Email and Phone Number

Technical Support Engineer at Interface ai. @ interface.ai
san mateo, california, united states
Saravanakumar Mpr's Location
Chennai, Tamil Nadu, India, India
About Saravanakumar Mpr

Saravanakumar Mpr is a Technical Support Engineer at Interface ai. at interface.ai.

Saravanakumar Mpr's Current Company Details
interface.ai

Interface.Ai

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Technical Support Engineer at Interface ai.
san mateo, california, united states
Website:
interface.ai
Employees:
45
Saravanakumar Mpr Work Experience Details
  • Interface.Ai
    Technical Support Engineer
    Interface.Ai Mar 2023 - Present
    Bengaluru, Karnataka, India
    Part of the L2 support team, providing on-call incident management and troubleshooting to ensure timely resolution of application and system issues, minimizing service disruption.
  • Zeta
    Product Solution Engineer
    Zeta Jan 2021 - Nov 2022
    Bengaluru, Karnataka, India
    Working as a PSE L3 team member, providing on-call incident management and support for Prod and Preprod environments. Experienced in handling API issues, transactions, payments, reversals, refunds, and support tickets. Skilled in debugging incidents, delivering FLA (First Look Analysis) and RCA (Root Cause Analysis), and offering end-to-end support based on incident severity. Well-versed in cards, payments, and ATM flows, with expertise in both acquiring and issuing processes.
  • Wirecard
    Support Engineer
    Wirecard Sep 2018 - Mar 2020
    Chennai, Tamil Nadu, India
    Support Engineer with expertise in monitoring Batch Processor and Stonebranch Opswise scheduler, ensuring timely and accurate EOD (End of Day) and settlement processes. Experienced in receiving and processing files from Visa Edit Package and Mastercard Secure, meeting SLA requirements. Skilled in card processing, merchant onboarding, and supporting CMS/ITC applications. Proficient in using Nagios and Kibana for system monitoring and troubleshooting.
  • Yalamanchili Software Exports Ltd
    Software Engineer
    Yalamanchili Software Exports Ltd Jan 2016 - Aug 2018
    Chennai, Tamil Nadu, India
    Experienced in transaction and payment processing, identifying and troubleshooting declined transactions, and sharing relevant switch/host logs with the respective teams. Skilled in 24/7 live transaction monitoring, ensuring seamless operation and quick resolution of issues. Proficient in ATM, POS, and ECOM flows, with expertise in both acquiring and issuing processes. Strong understanding of merchant settlement flow, ensuring accurate and timely financial transactions.

Saravanakumar Mpr Education Details

Frequently Asked Questions about Saravanakumar Mpr

What company does Saravanakumar Mpr work for?

Saravanakumar Mpr works for Interface.ai

What is Saravanakumar Mpr's role at the current company?

Saravanakumar Mpr's current role is Technical Support Engineer at Interface ai..

What schools did Saravanakumar Mpr attend?

Saravanakumar Mpr attended Francis Xavier Engineering College.

Who are Saravanakumar Mpr's colleagues?

Saravanakumar Mpr's colleagues are Christopher Davis, Bruno Thomas Grinberg, Anish Rk, Mark Dsouza, Bhargavi J, Tushar Maharana, Tanmay Jain.

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