Saravanakumar Mpr Email and Phone Number

Part of the L2 support team, providing on-call incident management and troubleshooting to ensure timely resolution of application and system issues, minimizing service disruption.

Working as a PSE L3 team member, providing on-call incident management and support for Prod and Preprod environments. Experienced in handling API issues, transactions, payments, reversals, refunds, and support tickets. Skilled in debugging incidents, delivering FLA (First Look Analysis) and RCA (Root Cause Analysis), and offering end-to-end support based on incident severity. Well-versed in cards, payments, and ATM flows, with expertise in both acquiring and issuing processes.

Support Engineer with expertise in monitoring Batch Processor and Stonebranch Opswise scheduler, ensuring timely and accurate EOD (End of Day) and settlement processes. Experienced in receiving and processing files from Visa Edit Package and Mastercard Secure, meeting SLA requirements. Skilled in card processing, merchant onboarding, and supporting CMS/ITC applications. Proficient in using Nagios and Kibana for system monitoring and troubleshooting.

Experienced in transaction and payment processing, identifying and troubleshooting declined transactions, and sharing relevant switch/host logs with the respective teams. Skilled in 24/7 live transaction monitoring, ensuring seamless operation and quick resolution of issues. Proficient in ATM, POS, and ECOM flows, with expertise in both acquiring and issuing processes. Strong understanding of merchant settlement flow, ensuring accurate and timely financial transactions.