Overhauled and managed 6 courses across technical leadership portfolio; co-designed other leadership large scale offerings• Led teams of designers, facilitators and delivery managers to deliver 100-150 classes a year, increasing YoY consumption for 3 straight years• Created and curated leadership content for technical professionals, managers to increase impact in role and business results with an average NPS of 61+• Overhauled portfolio framework through needs assessment leveraging industry trends and internal subject matter experts• Aligned with key stakeholders on strategic updates to ensure client needs were met • Collaborated with vendors to design and deliver executive and client specific courses• Developed email marketing plan, video assets, and written copy to ensure full classes

Consulted with clients to design and develop seamless end-to-end solutions for IBM leaders at all levels of the organization; as well as developed large scale offerings for Leadership DevelopmentWork Project:- Candid Feedback - Customized online course based off of Radical Candor methodology- Executive Communication - Video series using Communication expert that tackles varied exec challenges- Culture Catalyst Microlearning - Email series for managers with videos and practical tips- Culture Catalyst Leadership Live - Livestream conversations with senior leaders and authors discussing key culture topics

Coordinated marketing and communications for specialized training events within larger organization• Managed live social content for annual conference highlighting expert authors and influencers• Created and curated video and graphic content for social and email marketing.• Spearheaded first social livestream of conference keynote with AV team• Crafted copy for website and email blasts for global audience• Collaborated with subject matter experts to create online member content

Empowered groups and individuals in the areas of transformational leadership, public speaking, professional development, and personal development• Delivered dozens of interactive and empowering trainings to groups of all sizes, including Lehigh University, Mayor’s Office of New York City, and NYS Office of Children and Family Services• Coached individuals and small groups in achieving their professional and personal goals by breaking through barriers and providing practical tools • Spearheaded the development and execution of Virtual Leadership Intensive program for local Toastmasters District, in collaboration with key stakeholders and executive leaders • Managed leadership program for public and non-profit sector leaders, including LPI 360 assessment and individual coaching • Designed and analyzed customer service assessment for new small business to better tailor offerings • Researched and developed article outlining best practices in mentoring and networking for women and people of color for the National Urban Fellow’s Public Service Leadership Diversity Initiative

LECTUREREducated and empowered people in teaching Advanced Public Presentation, Public Presentation, Persuasion, Research Methods, and Communication Theory• Designed highly interactive curriculum, online and classroom-based, outlining practical tools for academic and career development• Collaborated with department chair in redesigning Research Methods curriculum to better prepare students for upper level coursework • Delivered workshops to students to enhance their public presentation skills• Advised students to complete their degree based on their academic and career interest INTERNSHIP COORDINATORCo-managed internship program that holistically supported over 220 students to prepare and participate in communication and media industry internships throughout the academic year• Developed and delivered workshops and video tutorial series to develop career competency skills• Co-developed Los Angeles internship program, building relationships with employers and alumni • Designed a tracking and reporting system to measure program effectiveness and targeted strong candidates for unique internship opportunities• Advised students on how to best strategize and prepare for professional success • Supervised student workers in marketing, database management, and customer service

Managed remotely the marketing, technical operations and program facilitation for an online eating disorder recovery program • Managed digital marketing efforts, including branding, email marketing and social media • Developed curriculum for leadership program for participants that highlighted community project• Researched marketing effectiveness with members to identify gaps in product marketing • Spearheaded 2 website redesigns and rebranding, for higher traffic and greater engagement

Managed an international leadership residential summer program for over 130 adolescent girls committed to creating social change• Designed and implemented leadership curriculum, utilizing specialized facilitators, which spanned 9 days totaling 125 hours• Coordinated with over 70 partners: non-profit executives, program facilitators, vendors and volunteers• Researched, developed and executed a marketing and recruiting plan that produced an increase of 35% in applicants, with an emphasis on new digital marketing strategies• Created a comprehensive assessment to analyze program effectiveness, both short and long-term• Supervised staff and interns to ensure smooth program implementation and satisfaction

Administratively managed four experienced Sales Departments totaling over 50 people in over nine offices• Developed Onboarding Manual for new team members, later incorporated into New Employee Manual• Designed communication and reporting systems for newly created teams to maximize effectiveness• Trained over 20 new employees on company policies and procedures• Planned and executed onsite and offsite trainings/meetings with high level executives

Developed and implemented curriculum for grades 6-8 in English, History, and Social Justice courseso Developed instructional materials and assessments for 25 classes per week o Coordinated with faculty, administration and familieso Counseled students academically and personallyo Coached school’s co-ed soccer team with a focus on building teamwork