Saran S B Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

India

I embarked on a journey of transformation and innovation in the world of client services. My tenure is marked by impactful accomplishments:★ I took the helm in independently managing a challenging client transition, streamlining the application setup, and access provisioning. During this process, I also played a pivotal role in training team members, ensuring a seamless onboarding experience for our clients.★ I was entrusted with establishing and overseeing a client portal, where I successfully onboarded over 20 clients. This initiative not only enhanced collaboration but also significantly boosted overall efficiency, enabling smoother interactions with our valued clients.★ My commitment to productivity optimization led to a remarkable achievement - a daily reduction of 50 minutes in access time for both internal and external EY application users. This tangible improvement had a profound impact on our operational efficiency.★ As a technology enthusiast, I led an automation project in collaboration with the engineering team. Together, we improved the internal access management tool, making it more efficient for access submissions, and streamlining our processes.★ In my journey at EY Global Delivery Services, I showcase my proficiency in technology, communication, and problem-solving, ensuring effective access management and top-notch client service delivery. It is an inspiring experience, and I look forward to applying these skills in future endeavors.

Bangalore Urban, Karnataka, India

At Walfin Tech Pvt. Ltd., I embarked on a journey of operational excellence, leading my team through a year of transformation and growth. During my tenure, I achieved significant milestones and contributed to the company's success:★ I took charge of streamlining our hiring processes, resulting in not only improved staff retention but also the resolution of interpersonal issues. These efforts contributed to enhanced team performance, setting the stage for a more productive work environment.★ Led a successful migration and integration of servers from Crypto exchanges to our mobile app. This transition significantly improved the user experience and technical efficiency, ensuring a seamless transition for our users.★ Recognizing the importance of data-driven decisions, implemented CRM tools that led to reduced manual data collection and enhanced cross-functional collaboration. This effort resulted in data-driven insights and better decision-making processes across the organization.★ Had the privilege of leading and mentoring a high-performing customer success team. Through strategic interviews and evaluations, we optimized team performance while achieving substantial salary cost savings of over $6,000 through the outsourcing of teams, enabling 16/7 availability for our valued customers.★ My commitment to operational excellence extended to internal controls and accounting procedures. I suggested process enhancements that not only improved efficiency but also ensured compliance with industry standards.★ In a dynamic tech environment, I oversaw the successful implementation of SMS services via DLT (Distributed Ledger Technology). This initiative not only facilitated effective communication but also enabled call routing for seamless customer interactions.Throughout this journey, I showcased my expertise in operations management, team leadership, process optimization, and strategic decision-making.

Karnataka, India

During my tenure as Operations Manager at Walrus Labs Pvt. Ltd., I played a pivotal role in shaping the company's operational foundation and fostering a culture of excellence. Here are some key highlights from my journey★ Spearheaded the end-to-end setup of operations, which included hiring exceptional talent, establishing our office infrastructure, and orchestrating on-road product marketing efforts. This comprehensive approach ensured a seamless foundation for growth and innovation.★ Proactively addressing staff, customer, and partner issues was a priority. I maintained strong relationships, ensuring customer satisfaction and harmonious partnerships that contributed to our success.★ My passion for precise communication and branding expertise was showcased through the authorship of comprehensive Standard Operating Procedures (SOPs) and website content. This played a crucial role in ensuring clarity and consistency in our operations and brand messaging.★ Maintained an accurate CRM database, streamlining our customer relationship management processes. This not only facilitated effective communication but also ensured timely closures and minimized the impact on our business operations.★ Through cross-functional collaboration and effective negotiation, I enabled cost-saving partnerships with banks, logistics vendors, and SaaS providers. These strategic alliances optimized our financial outcomes and bolstered our competitive edge.My time at Walrus Labs was defined by a commitment to operational excellence, precise communication, and strategic partnerships. It was a journey of building a robust operational foundation, resolving challenges, and driving the company toward sustainable growth.

Bengaluru Area, India

My role as a Customer Success & Negotiation Manager at Billtrim INC was marked by transformative contributions to the company's growth and operational excellence. Here's a snapshot of my accomplishments during this tenure:★ Team Building and Training was an initiative I took to establish a robust office infrastructure and successfully recruited and trained a highly proficient team comprising 15+ customer success and negotiation associates. This team became the backbone of our operations, fostering a culture of operational excellence.★ My responsibilities included negotiating deals with clients, aligning business opportunities, and facilitating mutually beneficial agreements. I took pride in building and nurturing strong client relationships that led to successful collaborations and business growth.★ As a liaison between internal teams and external stakeholders, I ensured seamless project alignment with client business requirements. Effective communication and collaboration were essential in delivering projects that exceeded client expectations.★ My commitment to efficiency extended to managing office administration tasks, including HR responsibilities, payroll, and records management. These efforts were crucial in maintaining seamless day-to-day operations.My tenure at Billtrim INC was characterized by my dedication to building and leading a high-performing team, forging valuable client relationships, and efficiently managing office operations. These experiences have equipped me with the skills and knowledge to excel in future roles.

Bengaluru Area, India

As a Data Project Lead at S. R. Consulting, my role was integral to ensuring data accuracy and operational efficiency. During this tenure, I contributed significantly to the success of the projects and the satisfaction of our clients:★ I had the privilege of leading data entry teams, where I prioritized and ensured adherence to accuracy and quality standards. This commitment resulted in error-free transactions and played a crucial role in maintaining the integrity of our data.★ Collaborating closely with clients and stakeholders, I managed a remote team responsible for mapping US real estate. This collaborative approach incorporated project updates and, importantly, enhanced client satisfaction through accurate and timely deliverables.★ My role involved acquiring expertise in various aspects of data entry, calls quality assurance, and Interactive Voice Response (IVR) operation. This expertise contributed significantly to improved operational efficiency and performance across the organization.★ I took the initiative to update my knowledge continuously on various aspects of data collections, research, and real estate property search. This knowledge transfer was instrumental in equipping team members with the skills needed to excel in their roles.★ Coordinating with a remote team of 5 members, I played a key role in mapping real estate for US clients. Effective teamwork and communication were essential in successfully achieving project objectives.These experiences have equipped me with valuable skills in data management and operational excellence.

Bangalore

As a Startup Entrepreneur and Operations Director at Intrackt Solutions Pvt. Ltd, I embarked on an exhilarating journey of entrepreneurship and operational leadership. During this transformative period, I achieved remarkable milestones:★ Had the privilege of directing a dynamic team of 20 sales and operations professionals. In this role, I developed and implemented strategies that revitalized various facets of our business, including business development, sales, event operations, and sponsorship sales.★ Led market research efforts, gathering valuable customer inputs. This insight-driven approach allowed us to create customer-centric products that resonated with our target audience, resulting in increased customer satisfaction and loyalty.★ Managed critical supplier relationships, skillfully negotiating pricing and terms to optimize costs while maintaining product quality. Ensuring compliance with Service Level Agreements (SLAs) was central to our cost-effective operations.★ Successfully organized and orchestrated B2B congresses and conferences, collaborating closely with government and corporate leaders. These events served diverse sectors such as Infrastructure, Hospitality, Waste Management, and Oil and Gas, furthering industry collaboration and knowledge exchange.★ My commitment to growth extended to the recruitment and training of sales teams. I ensured they were well-prepared to capitalize on business opportunities, driving our company's growth trajectory.★ Trained and created user-friendly training materials. This initiative facilitated a smooth transition to a new application, ensuring minimal disruptions for our clients.My time was characterized by entrepreneurial spirit, strategic leadership, and a commitment to excellence. These experiences have shaped my skills in business development, operations, team leadership, and customer-centric product development.

Bangalore, India

During my time as a Business Analyst & SME at DELL, I had the privilege of spearheading pivotal initiatives and contributing to the company's success in numerous ways:★ Led the successful transition of the CQM (Customer Quality Management) process from the US to the commercial escalation team in India. This effort achieved a remarkable 90% knowledge check score, ensuring the seamless execution of a pilot project. As a result, I was recognized as a Dell Certified Advanced Resolution Expert.★ Collaborating closely with onsite project managers and PMO (Project Management Office) teams, I provided invaluable support in sales analysis, data trends analysis, and impactful presentations. My contributions played a crucial role in driving data-driven decision-making within the organization.★ Played a pivotal role in resolving major technical failures as part of the executive escalations SWAT Team. This initiative significantly reduced escalations and enhanced customer satisfaction by addressing critical issues promptly.★ My dedication to operational excellence led to the development of comprehensive standard operating procedures (SOPs), process maps, and technical training materials. Additionally, I conducted candidate evaluations and specialized training programs to empower the team with the necessary skills.★ Collaborated seamlessly with global teams, Line of Business (LOB) units, and business partners to remediate process gaps. My facilitation of reports for NPS (Net Promoter Score) governance calls ensured that the organization stayed aligned with customer-centric goals.★ As the spearhead of the CLCA/NPS (Customer Loyalty and Consumer Advocacy/Net Promoter Score) Operations Command Center, identified failures across departments and initiated corrective actions. ★ Successfully onboarded E-Clerx, organizing technical training sessions for the team. Maintaining a 95% accuracy rate in call logging and email capture

Bachelor'S Degree, Business/Commerce, General, First Class

High School