Managing CRM (Customer Relationship Management) key data processes and projects with a heightened focus on data quality, data integrity, and system integrations at Commercial Operations department at Bain.

Internal Content Communications:Primarily responsible for managing and supporting key programs, initiatives, and activities within the overall framework of communications for content organization.Scope - Supporting effective communication programs across the global content locations, coordinating and collating information, drafting and proof reading high quality news articles for newsletters and intranet site.

Data Integrity & Quality Control: Instrumental in designing Analytics Reports (run on SQL Server 2008 Platform) to maintain overall database reliability and highlight data discrepancies; Participation in data cleansing efforts to ensure yearly data reviews and audits; Working on SQL reports to pull data for diverse data projects and support to other teams for dataset requirements within the organization; Regular check of the Analytics Reports to check any data issues or inconsistencies.Data Issues handling: Research on various data related issues raised by the Clients/Data Owners, proactively resolving problems and escalating issues, as necessary.Scope - Addressing ad hoc and urgent requests raised by clients (at Salesforce Platform) and ensuring its completion on time and to a consistently exceptional standard.Tool Testing: Extensive testing of front end tool – Celsus, which is used by researchers to make changes on back end database.Scope - Understanding Celsus Application, analyzing issues, submission of Bug(s)/Enhancement(s) {using QC (Quality Center) and ALM (Application Lifecycle Management)}, Coordination with stakeholders to get the bugs prioritized in Release Cycles for fine tuning of tool.

Secondary Research - Update & Maintain Database:Research on Corporate Family Tree(s) of Public Companies registered on S&P Indices which include extensive researching, parsing and updating abundant business information onto CIQ database which has a direct impact on clients, prospects, targets, marketing and business development activities.Scope - Research on proprietary data of companies through sources like Annual Reports, Financial Statements, Press Releases and Official announcements through credible sources like Newswires and Lexis Nexis.

Managing key projects - Online Education development (Development of Self Learning Manuals, Use of Webinar Solution (WizIQ)Conceptualization of Website layout for online resources)Social Media Marketing

Mystery Shopping, Market Research Live Project with Red Quanta – Audit of Café Mocha and NIITs, to observe the quality of service and its mapping with the standard benchmark that the brand lays for itself.

As a Summer Intern at Tata Teleservices Ltd. I was associated with a Deputy Manager who carried out B2B sales. I attended various sales calls along-with the manager to understand the B2B Corporate Procedures, I was supposed to correspond with the prospects to Evaluate the Market Share Quotient (MSQ) of TTSL; so as to identify the Sales Opportunity.