Bookflow is a book classified website for buying and selling used books in India. I have developed and am currently managing the website, its social media handles, and I handle customer support queries.

Managed APAC support teams in India, Philippines, and Bangladesh, meeting support inquiry volumes and SLA goals. Oversaw day-to-day operations, reported to higher management, led projects from ideation to completion, advised department leaders, coordinated resources, and mentored Tier 2 agents.

As a Cx Tier 2 Support Engineer at Elementor, I excelled in delivering exceptional technical support with a 95% satisfaction rating, addressing user queries, and championing bug reporting. My consistent recognition as a top-performing agent, including winning the Backlog Crunch Program, showcases my dedication to excellence. I also played a pivotal role in bridging the gap between developers and users, contributing to Elementor's remarkable growth from 1.5 million to over 10 million installations. Embracing change and leadership opportunities, I actively participated in projects and provided valuable feedback during organizational reforms, all while maintaining an unwavering commitment to customer satisfaction.

India's First News and Information News Portal for Internet Videos, which attempts to bring out all the exclusive, trending, news, stories, next releases and in/ out of your favorite YouTube Creators or any Web-series. As Co-Founder, I oversaw web development, SEO, managed a content team, served as the primary content editor, collaborated with artists, generated content ideas, and led strategic initiatives.

India's only online Kitchen store(of that time). Monolithic e-commerce platform for all types of kitchenware and appliances. Learned to build WordPress websites and achieved 1.8 million INR in annual sales through the website and PayTM. Managed end-to-end operations, including inventory sourcing, sales, marketing, SEO, shipping, and delivery, all while pursuing a bachelor's degree in Information Technology.