• Leading Partner Data Management team of 4 members responsible for KYC validation including ITC screening of Swiss Re’s clients & quality of data• Managing various cross-functional projects on quality assurance, process optimization, projects based on regional regulatory changes in the Reinsurance function.• Managing projects from 'Pilot to BAU' to develop team's capabilities & support team's growth. • Technical consultant support to my dept. to develop strategies for process simplification to deliver enhanced results to the customers.• Keen interest in cross-functional/locational initiatives like Bootcamps, Hack-a-thon, etc.

• Responsible for managing the quality of the data provided by the business services team & highlighting the improvements required for improving the overall data quality• Provide consultation & insights to the senior management on the potential misses by sales managers in generating new business which in turn safeguards the company from audit findings• Developed various data visualization dashboards using Tableau to generate visual insights team’s KPI and Data Quality framework related internal topics• Providing technical know-how to the extended team in developing and utilizing dynamic business dashboards

• Responsible for providing consultancy services to the clients by providing comparative analysis of various contact centres providing services to the clients • Responsible for improving the contact centre processes by understanding client requirements, competitor analysis, gap analysis and providing solutions in the form of reports, dashboards and VBA based automations• Providing support to the clients by working as an independent Consultant and analysing the renewal process of the company and presenting the results in All India Persistency Conference of Bharti AXA Life Insurance company held in Mumbai• Responsible for generating more business for my team by presenting the analysis results in the All India Persistency Conference• Responsible for developing and managing the persistency management process reports, dashboards and providing strategic insights to the Executive Management• Responsible for managing the offshore team & the client’s persistency management team by providing analytical support to the teams• Achieving highest standard of customer satisfaction and quality service; implementing procedures to improve customer satisfaction level and resolved customer queries• Data Visualization (Tableau & Spotfire)• Contact Center Analytics• Persistency Management• #Hashtag Analysis

• Responsible for process improvement research by exploring various data analytics tools available in the market which resulted in enhancing the department’s technical capabilities• Responsible for introducing data visualization tools like Tableau & Spotfire to the process teams and client teams for enhancing the current dashboards• Developing ad-hoc reports as per client’s urgent requirements and also managing the on-going processes with complete dedication• Responsible for developing survey analysis reporting process by calculating Net Promoter Score, Proportion Test (using z test), Automations and presentation skills• Responsible for providing technical trainings on Tableau, Advanced Excel, Advanced MS Access & Advanced VBA Automation at the organization level• Instilling sense of commitment and enthusiasm among team members and generating high work tempo to realize set business objectives• Responsible for developing Cost (Expense) Allocation Model for AXA Gulf which included an in depth financial analysis, development of allocation algorithm by combining various algorithm techniques, creation of allocation keys and multi-level allocation of expenses of Cost Centres & Support services to various Profit Centres, LOBs, Products & Distribution Channels. This challenging project was for the CFO office and included multiple onsite visits to Bahrain for meeting various Executive Committee members of AXA Gulf

• Responsible for managing multiple projects across various client entities and providing resourceful insights to the users• Responsible for developing, enhancing and managing client’s database systems (DBMS) and generating meaningful reports• Developing business & management dashboards for the senior management & providing support for strategic decisions• Skilfully understood changes proposed by business and helped the process team to understand the changes• Responsible for maintaining process documentations as per ISO requirements

• Responsible for developing financial reports & establishing data analytics reporting process as per client’s requirements• Strong attention to details in providing insightful management reporting insights with clear and concise data analysis and presentation• Acted as a single point of contact for various processes between offshore and onsite teams• Responsible for proposing and developing automated solutions for the on-going processes to reduce the repetitive tasks and increase the turnaround time