Saranya Karthick Email and Phone Number

ServiceNow-SREResponsible for day-to-day management with the platformHandling the SERVICENOW Production environment Analyses existing tools and evaluates viability of solution to technological needs; provides recommendations to managementIdentify, configure, troubleshoot, test, and resolve issuesExperience on creating report/Dashboards in SNOWCollaborate with team members to look for ways to continuously improve our enterprise platform related processes (i.e. Incident Management, Problem Management, Change Management, etc.)Experience on Technical implementation of various SNOW Modules such as change,incident, Problem,Catalog as well application support like Crisp, FSM,Legal OPS etcAbility to take up challenges, adapt to the business needs, and stay focused on delivering results Monitor usage and overall compliance of ServiceNow and its applications, working closely with the IT Compliance team to ensure audit requirements are met accurately and timelyStrong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc requiredRemedy 8.1:Generate and distribute mangement reports in accurate and timely mannerHandling all the adhoc and audits reports (Via SQL script )Having all the table and scripting Knowlege to execute the report based on the user requirement.Experience in one or more of the following: Incident Management, Asset Management, Problem Management and SRM Request.

Reporting Analyst:Generate and distribute management reports in accurate and timely manner, provide recommendations to update current MIS to improve reporting efficiency and consistency. Implementing reporting interface improvements based on client needs.Perform data analysis for generating reports on periodic basicProvide strong reporting and analytical information support to managements teamMaintain data as per requirement and provide report to our reporting manager on monthly/quarterly/Year Basic.Generate and/or design, develop and produce all analytic support for new and existing management reportsExperience creating management level dashboard reports or advanced analyticsData Analytics-HR dashboard Preparation Using Advanced ExcelData analysis &Presentation of the reports, email response ,escaltions,followup ,resolution

Project Summary: An ongoing reporting and analysis for daily/weekly/monthly/ quarterly performance of Dell’s Business in the form of Web & Data Analytics metrics. • Implementing reporting interface improvements based on client needs.• Perform troubleshooting and changes to clients’ customers’ existing Excel reporting applications. • Deliver support to clients Via email and phone support. • Having Experience in MIS Excel, Macros and Good exposure in MIS.• Extensive usage of MS Excel (Aggregate function, Vlookup, Pivot table)• Custodian of the daily/weekly/monthly reports.• Having Experience in Quarter Flip Changes and Forecast Updated in the reporting. • Documentation of new procedures / processes.• Data analysis & Presentation of the reports, team work such as email escalations, follow-ups, resolutions, and very importantly implementation & adherence to MIS.Project Summary: A content management system (CMS) is a system used to manage the content of the Dell Website. The team provides support to internal stakeholders via email and voice support. The project give’s exposure to editing the HTML code and technical support for other MS Office applications.• Accomplished knowledge in HTML, Photoshop Elements 5.• Dexterous in Digital Content Management, Multilingual Web site maintenance and Intranet maintenance of management reports.• Preparation of Power Point Presentation for Clients.• Sound exposure in Trouble Tickets Cataloguing, RCA, Tracker Updation.

Project Summary: An ongoing reporting and analysis for daily/weekly/monthly/ quarterly performance of Dell’s Business in the form of Web & Data Analytics metrics. • Implementing reporting interface improvements based on client needs.• Perform troubleshooting and changes to clients’ customers’ existing Excel reporting applications. • Deliver support to clients Via email and phone support. • Having Experience in MIS Excel, Macros and Good exposure in MIS.• Extensive usage of MS Excel (Aggregate function, Vlookup, Pivot table)• Custodian of the daily/weekly/monthly reports.• Having Experience in Quarter Flip Changes and Forecast Updated in the reporting. • Documentation of new procedures / processes.• Data analysis & Presentation of the reports, team work such as email escalations, follow-ups, resolutions, and very importantly implementation & adherence to MIS.Project Summary: A content management system (CMS) is a system used to manage the content of the Dell Website. The team provides support to internal stakeholders via email and voice support. The project give’s exposure to editing the HTML code and technical support for other MS Office applications.• Accomplished knowledge in HTML, Photoshop Elements 5.• Dexterous in Digital Content Management, Multilingual Web site maintenance and Intranet maintenance of management reports.• Preparation of Power Point Presentation for Clients.• Sound exposure in Trouble Tickets Cataloguing, RCA, Tracker Updation.

Project Summary: The CPC analyst provides ongoing support and analysis for daily/weekly/monthly production reporting process, identifies and drives new reporting initiatives and is a key liaison with other TI groups. • Exposure to Macros and SMART Reporting Tool for MIS Reporting.• Tasked with customer problems & offer appropriate technical solutions.• Generate, check and distribute daily/weekly/monthly reports and documentation of new procedures / processes.• Owned specific CPC generated reports & initiated activities for report enhancements.• Offered value adds to senior management through R&D of metrics & TI data. Participate in COB silver team calls and activities