Saranya Sathiaseelan Email and Phone Number

• Primary point of contact for all Veeva related requests and communications from stakeholders across the business.• Leading and mentoring a cross-functional team of 10 in 3 locations (India, Canada and United States), fostering a collaborative and high-performance culture.• Collaborated with cross-functional teams to ensure smooth integration and alignment of salesforce with other systems and processes.• Mentored team in handling requests, resolving issues, providing work arounds, root cause analysis, preventive actions and corrective actions related to Veeva CRM.• Actively coordinated technical red teams across multiple internal and external vendor service organizations to diagnose root cause and resolve complex issues involving interconnected systems.• Proactively propose continuous improvement ideas to improve and/or enhance the performance of the applications.• Prepare reports and dashboards for upper management and clients.• Managing of vendor relationships to ensure they are meeting deliverables as well as they are operating within their SLA

• Responsible for managing Salesforce requests/issues for 5000+ end users.• Managing SFDC environment, providing user set-up and administration, building, delivering, and maintaining required testing environments, managing multiple integration points.• Triage of second and third level issues and escalated as necessary to internal and vendor resources.• Communication with end users and business owners of system incidents and maintenance activities• Providing functional support service and support to the business, take initiative in assigning, assessing and troubleshooting end user issues and change requests ensuring that turnaround times confirm to service level agreements. • Proficient in implementing Veeva modules including Digital Marketing modules like CLM, Approved Email, RTE, Survey, Medical Inquiry, Account Multichannel Consent, Samples, Calls, Engage Meeting, Synchronization etc.,• Manage new employee onboarding & training, along with user administration.

• Conducted workshops with senior business members and IT stakeholders to elicit requirements and identify gaps/potential solution.• Experience in analyzing requirements, writing functional user stories, conducting tests, troubleshooting issues and interfacing with business users.• Proficient in critical thinking, analysis and problem-solving skills to address core business problems. Ability to effectively evaluate a problem or situation from all angles to determine the most appropriate solution.• Executed user acceptance testing including preparation of test plans, execution of test cases, documentation of results and filing of defects.• Designed and created Custom objects, Relationships (Lookup, Master-Detail), Junction objects, Fields (Formula and Rollup summary), Custom tabs, Custom apps, Validation rules, Record Types, Page layout and, List views on various objects.• Configured data sharing by setting up Organization-Wide Defaults (OWD and Owner-based & Criteria-based sharing rules on various objects.

• Involved in the integration and configuration of the publishing tools. Successfully handled many production upgrades.• Responsible for coordinating and submitting the submissions to HA for major submissions.• Provided support for publishing activities such as upload of files from Documentum and File share, creation of bookmarks and hyperlinks, troubleshooting errors during compilation, validating the compiled/published output with the e-Validator tool, and submitting the validated output to Health Authorities. • Responsible for using SQL to query database and retrieve data to generate reports as per business requirements.

• Developed a Navigation Panel in the SharePoint website which allows filtering the search of an asset in a faster manner and worked with SharePoint customization using Central Admin and Designer. • This Navigation Panel involves several web parts and event receivers in SharePoint.• Developed custom WCF REST service for various SharePoint features like Site Creation, Library Creation, and Folder creation.