Sara Pittington Email & Phone Number

 Report directly to Director and Manager of large call center Help with the day to day operations including: facility management, office supply purchasing, maintain pertinent employee information, and event planning  Expense reporting; accounting Operate inter-department snack bar: purchasing, stocking accounting

 Assist internal customers via phone and email regarding returns, orders, warranty claims, escalations and general questions Work with Supervisor developing action plans for individual representatives and team |Assist in training team members on new platforms| Disseminate information about policies/procedures, product information and product releases Provide feedback to representatives for areas of improvement via quality monitors and desk sides  Review and interpret reports for vital information to filter to representatives  File claims with shipping carriers |Issue call tags

 Specializing in prescription eyewear orders and large sales orders Order Management: generate, check status, returns, invoices, credits, shipping labels, warranty claims, provided substitutions and alternatives for backordered products | Troubleshoot customer inquiries via multiple channel contact  Track/ locate packages externally/internally (UPS, FedEx, United States Postal Service) Record keeping and backlog research  Launching member of Reactive Chat: developed templates, disposition codes Emails: consumer inquires on orders/returns, general information, product identification