Sara Pizzetti Email & Phone Number

• Facilitated brand positioning and awareness by initiating and developing strategic marketing campaigns, focusing on online presence and content marketing.
• Enriched customer experience by conducting in-depth client needs assessments, resulting in long-term relationships with 2 multi-year clients and 3 temporary contracts per year.
• Crafted weekly reports to measure and track performance of digital marketing campaigns against ROI and KPIs.
• Contributed to company objectives by identifying key growth opportunities and implementing initiatives that expanded market reach and customer engagement.
• Drove key business initiatives by coordinating email acquisition and projects of websites deign, leading to improved customer retention and acquisition of new business clients.

Galway, County Galway, Ireland

• Ensured timely completion of projects by managing, assessing, and implementing client projects and campaigns of the agency (an average of 10 clients/year).
• Presented strategic solutions through effective coordination with international teams of freelancers, improving client satisfaction and project outcomes.
• Maintained strong client relationships and team alignment by regularly updating clients and directing team meetings, ensuring project objectives were consistently met.
• Boosted teams’ productivity by improving the written knowledge base of the company and developing a wide range of processes.

Remote

• Built and supported the community from the beginning, identifying opportunities to test on each iteration of the platform.
• Successfully planned and coordinated live postings during offline events, enhancing brand visibility and engagement with sponsoring brands.
• Led digital marketing efforts across user support, UX, social networking, and troubleshooting, ensuring smooth execution of events, contests, and activities, which boosted platform activity and user satisfaction.
• Facilitated successful collaborations with brands like Altroconsumo, Siggi, and Grana Padano, developing high-quality UGC that enhanced brand engagement and partner visibility.
• Improved brand reach by strategically managing social media profiles (Facebook, Twitter, Instagram, Pinterest, and Fuudly), resulting in increased follower engagement and platform activity. Additionally, leveraged.

County Galway, Ireland

• Delivered comprehensive technical support for all SiteMinder products and services, specializing in assisting Italian and English-speaking customers across EMEA, AMER, and APAC regions, leading to improved customer.
• Fostered strong customer relationships by delivering technical support through phone, email, and ticketing systems (Salesforce), resulting in high levels of customer retention and positive feedback.
• Accurately identified customer support and configuration requirements, setting clear expectations and resolving issues in line with key performance indicators, which contributed to maintaining high customer.
• Earned the Global Support Excellence certificate for four separate months, recognized for outstanding Voice of Customer results, demonstrating a consistent ability to exceed customer expectations and deliver.

Bergamo Area, Italy

Tasked with the strategic rebranding of the Bergamo (IT) brand which encompassed creating a brand new website to enhance user experience, maximise customer engagement and raise the brand profile. Updated in 2019

Remote

• Played a key role in planning, developing and executing an Indiegogo campaign with accountability for designing the websites landing and campaign pages whilst also contributing to decision making processes.
• Regularly reviewed and managed the campaign newsletter whilst additionally providing comprehensive user support.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Social media and brand marketing

Master'S Degree, Communication Design, 110/110 Cum Laude

Thesis Topic Exploration on the possibilities of games as a possible path for designing solutions for social problems in collaboration.

Erasmus, Graphic Communications

Erasmus for 6 months

Bachelor'S Degree, Communication Design

Tesi: “Progettare un libro visivo: Manifesto del Terzo Paesaggio di Gilles Clément”. Relatore: Mario Piazza. Core Modules: Editorial.

Foreign Languages And Literatures, General

February 2006. Linguistic stage in Nice. (FCA-languages) October 2006. Linguistic stage in London. (Frances King) April 2008. Linguistic.