Sara Poluzzi Email and Phone Number
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SERVICE OPERATIONS MANAGER and COACHA highly motivated business professional with proven capacities to reinvent processes and manage the change, leading teams and managers to the desired quality and efficiency, smoothly but strongly.Demonstrated ability to successfully transform the Customer Experience.15 years experience in customer relationship magement and in service quality improvement, with proficient leading of Six Sigma projects and Kaizen events with excellent results in lead time reduction, cost saving and customer experience improvement.Business, life, career and bike coach. GOALS: Continue in professional growth exploiting my experience, my skills, my MBA and my knowledge of Lean-Sigma tools. Help colleagues and coachees find the right path to happiness and to a desired future.Being the best coach for my coachees and the best manager for my firm and colleagues.Exploit my fluency in English, German and French.SPECIALTIES: •Manager/Coachmotivator•Service design•Six Sigma/Lean•Customer Experience improvement•Continuous improvement•Influential •Performance driven•Strong analytical and strategical thinking
Hera
View- Website:
- gruppohera.it
- Employees:
- 3469
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Crm Manager - Responsabile Clienti Corporate E Mercati Di Ultima IstanzaHeraEmilia-Romagna, Italy
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Head Of Corporate And "Last Resort" CustomersHera Jan 2018 - PresentImola, Emilia-Romagna, ItalyIn charge for planning, development, staffing, management and financial performance of Corporate and "Last resort" Customer Service, with the following responsibities:• CRM Management • Passive billing, payment and purchase management
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Crm Manager - Head Of Enterprise Customer ServiceHera Group Jul 2011 - Jan 2018In charge for planning, development, staffing, management and financial performance of Enterprise Customer Service, with 500.000 customers served.• First involved in the unit as a Lean expert and Six Sigma Black Belt during the Lean Project and the 5 Kaizen events organization, I have been then in charge of managing the area• Skilled as a process manager, especially in the very important after-change phase, I am successfully directing and motivating the 70 people to the efficiency and quality in the responses to the customers• Creating a vision and consolidating a strong group belonging is part of my management style• Planning and consolidating of the solutions to everyday problems into the group’s way of working is what I am mostly doing for reaching the desired goals• In charge of outsourcing partners control: efficiency, training, costs
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Operations Manager - Head Of "Contracts Acquisition And Management"Hera Jul 2009 - Apr 2012Imola, BolognaIn charge of managing the yearly 500.000 Gas and Electricity free market contracts, from signed paper to invoiceable data. • Starting from a group of resources with an heterogeneous background and no prior formal definition of processes I have been in charge of creating a way of managing the growing volumes of free market contracts with an high focus on quality and lead times• Monitoring of 35 business partners with regards to quality and timing• Project leader of Lean Sigma Project: -75% Lead time, -400% errors, important IT issues addressed and solved
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Business EngineerHera Oct 2006 - Jun 2009Ravenna And BolognaMonitoring of the invoicing process managing 16.000.000 invoices yearly under all aspects: performance, KPI creation and monitoring, process mapping, budgeting. Project leader on the Six Sigma Project on the 6.000.000 payment crosschecksTeam member on the Six Sigma Project on the invoicing process
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Coach - Business Coach, Life Coach, Health Coach, ...Self-Employed Aug 2020 - PresentItalyI am a certified Professional Coach.
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Environmental Modelling ConsultantProgea Srl Mar 2002 - Oct 2006Bologna Area, ItalyMy job was focused on applying Hydrological and Hydraulic models, contributing to their development with my PhD thesis.I have exploited the knowledge of foreign languages to support the firm promote their softwares abroad , holding self-organized courses and presentations in many countries (Tunisia, England, Poland...).
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Phd StudentCnr - Italian Nationan Research Council 2004 - 2006• R&D activity: development and application of rainfall-runoff, geostatistical and hydraulical;• Presentation of products especially abroad• Co-supervisor for eight (8) Degree thesis
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Patents TranslatorProvvisionato & Co. 1999 - 2003Translation of mechanical patents from German to Italian and from Italian to English
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Junior Area ManagerC.E.M. Sas Jan 2000 - Nov 2000Focus on foreign customers relationship management
Sara Poluzzi Skills
Sara Poluzzi Education Details
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Abla Coaching SchoolCoaching -
Business Administration And Management, General -
Black Belt CertificationGalgano E Associati
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Environmental Engineering Technology/Environmental Technology -
Hydrology, Waste Water And Waste Treatment, Topography, Electrotecnics
Frequently Asked Questions about Sara Poluzzi
What company does Sara Poluzzi work for?
Sara Poluzzi works for Hera
What is Sara Poluzzi's role at the current company?
Sara Poluzzi's current role is CRM Manager - Responsabile Clienti Corporate e Mercati di Ultima Istanza.
What is Sara Poluzzi's email address?
Sara Poluzzi's email address is sa****@****hera.it
What is Sara Poluzzi's direct phone number?
Sara Poluzzi's direct phone number is +390512*****
What schools did Sara Poluzzi attend?
Sara Poluzzi attended Abla Coaching School, Bologna Business School, Black Belt Certification, Università Di Bologna, Ruhr-Universität Bochum.
What are some of Sara Poluzzi's interests?
Sara Poluzzi has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Contemporary Art, Education, Environment, Poverty Alleviation, Science And Technology, Mountain Bike.
What skills is Sara Poluzzi known for?
Sara Poluzzi has skills like Six Sigma, Management, Project Planning, Change Management, Business Strategy, Process Improvement, Project Coordination, Operations Management, Management Consulting, Outsourcing, Sap, Continuous Improvement.
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