Sara Popescu Email & Phone Number

Redmond, Wa

via Parker Staffing Solutions May 2015 - March 2016FTE March 2016 - current• Facilitated onboarding of new partners and managed existing partner relationships• Collaborated with multiple teams, including Operations, Marketing, Developer Outreach, Lot check, Software Developer Support, Development Parts, Finance and Legal• Identified key titles and monitored progress through launch cycle• Centralized priority titles across teams in SharePoint and established productivity… Show more via Parker Staffing Solutions May 2015 - March 2016FTE March 2016 - current• Facilitated onboarding of new partners and managed existing partner relationships• Collaborated with multiple teams, including Operations, Marketing, Developer Outreach, Lot check, Software Developer Support, Development Parts, Finance and Legal• Identified key titles and monitored progress through launch cycle• Centralized priority titles across teams in SharePoint and established productivity workflows• Analyzed and reported on Nintendo sales data and overall industry trends Show less

Redmond, Wa

Company agent responsible for managing 300+ partnerships including casual, social, MMO, mobile, PC, and flash game developers ranging from individual entrepreneurs to large, well known studios.• Drove partnerships from initial contact and contract negotiation through publication and servicing• Evangelized WildTangent at global trade shows to scout for new developers, bring new content to the company’s platforms and, to remain informed about the industry and its ecosystem• Performed… Show more Company agent responsible for managing 300+ partnerships including casual, social, MMO, mobile, PC, and flash game developers ranging from individual entrepreneurs to large, well known studios.• Drove partnerships from initial contact and contract negotiation through publication and servicing• Evangelized WildTangent at global trade shows to scout for new developers, bring new content to the company’s platforms and, to remain informed about the industry and its ecosystem• Performed product selection and source selection to ensure quality games for the service• Managed the content publishing pipeline throughout the WildTangent Network• Facilitated collaboration between departments including OEM Business Development, Marketing/PR, Engineering, Finance, Creative Services, Quality Assurance, Customer Support, and Integration• Evaluated, monitored, and measured game performance after initial launch• Documented new global processes related to the publishing cycle• Managed team SharePoint site; created cross-team process flows for the global publishing cycle• Bridged internal technical teams and external partners to integrate proprietary technologies using effective written communication as well as interpersonal rapport• Coordinated internal consensus and execution on projects• Evaluated and negotiated legal documents between the company and partners• Delivered effective presentations to all levels and disciplines in and outside the company• Many years of experience in the video game industry and managing external partners as a primary point of contact Show less

Managed a customer support team. Provided second-tier support. ● Collaborated across teams (including Quality Assurance, Marketing and Content Acquisition) to identify and resolve game issues● Tested games to reproduce and problem-solve customer issues and maintain familiarity with catalog● Administrated and moderated customer forums and leaderboards● Updated the Customer Resource Management tool by adding new games, standard texts, and customer facing articles● Assisted… Show more Managed a customer support team. Provided second-tier support. ● Collaborated across teams (including Quality Assurance, Marketing and Content Acquisition) to identify and resolve game issues● Tested games to reproduce and problem-solve customer issues and maintain familiarity with catalog● Administrated and moderated customer forums and leaderboards● Updated the Customer Resource Management tool by adding new games, standard texts, and customer facing articles● Assisted with hiring, onboarding, and training of new Customer Support Representatives Show less

• Provide exceptional customer billing and account support by telephone and email • Assist technical support team with incidents as needed• Create, review and update communication material used with customers• Recipient of first, and only, "Dive and Catch" award for excellence in customer retention and education• Perform departmental administrative duties

Redmond, Wa

• Provided QA and design feedback on several award-winning Nancy Drew adventure and casual games, including Nancy Drew Dossier: Resorting to Danger and Nancy Drew: Warnings at Waverly Academy• Kept thorough documentation of bugs discovered in a bug tracking database• Acted as principal administrative staff for a 50-person team• Supported Sales and Marketing by compiling feedback and reviewing and editing marketing materials.• Acted as liaison between company and its consumers… Show more • Provided QA and design feedback on several award-winning Nancy Drew adventure and casual games, including Nancy Drew Dossier: Resorting to Danger and Nancy Drew: Warnings at Waverly Academy• Kept thorough documentation of bugs discovered in a bug tracking database• Acted as principal administrative staff for a 50-person team• Supported Sales and Marketing by compiling feedback and reviewing and editing marketing materials.• Acted as liaison between company and its consumers by collecting and responding to consumer feedback, handling customer complaints, answering tech support questions, and coordinating office visits from clientsTitles shipped:• Nancy Drew: Warnings at Waverly Academy (PC), 2009 • Nancy Drew Dossier: Resorting to Danger (PC), 2009• Nancy Drew: Ransom of the Seven Ships (PC), 2009• Nancy Drew Dossier: Lights, Camera, Curses! (PC-Retail version), 2009 Show less

Bellevue, Wa

• Principal administrative staff for 13 person team spanning a five state region.• Took on office manager duties, reducing the need for another staff member.• Repeatedly recognized for excellence in telephone, written and face-to-face communication with co-workers and customers.• Maintained regional compliance files.• Supported Regional Director.• Consistently scored well on performance evaluations.• Performed other administrative duties as needed.

Tacoma, Wa

• Served as part-time assistant for both the Director and Specialist of the university security program while also maintaining duties of position below. • Maintained calendars and arranged meetings.• Maintained vehicle rental schedules.• Performed other administrative duties as needed.

Tacoma, Wa

• Supervised and trained a team of 10-15 communications officers.• Duties included writing training materials, on-the-job training, performing periodic reviews and leading group training sessions in addition to basic communications officer duties.• Radio dispatch, multi-line telephone communications, report writing and emergency response support.• Recognized for strong verbal and written communications, especially in high-stress situations.