• Automate different types of roaming rating process/ reconciliation, Billing and Invoicing process, payment and credit control process/ reconciliation (ERS, SC, PCPS)• Maintain Service KPI as per Service policyManage postpaid Bar Unbar according to credit control policy for postpaid customer• Strictly follow CMMI(L3) and ISO 27K for Service development, change and maintenance• Maintaining technical documentation of source code as per CMMI• Prepare process flow documents and end user manual as CMMI & ISO• Developed tools and applications to support Postpaid Bank payment which requires:

Improve Customer satisfaction Ensure monitoring of GPIT services for 24*7 Tracking of service & system interruption through alarm/notification/available monitoring tool etc Define user role in the BSS (AM & IM) as per their service responsibility Prepare report & share with management.Operational excellence and Compliance Quarterly access review & recommendation according to job responsibilities Ensure system/ application access permission, modification as user request through proper channel Follow up of employee movement (Internal & External) to restrict system privilege. Maintain On Call support schedule for IT operations UAT participation for ensuring efficient campaign/New system/product launching.Stakeholder alignment Stakeholder alignment for service interruption of planned development & integration work Communicate all sorts of incident with relevant stakeholder & update management accordingly though SMS & Mail Communication & awareness to business user regarding process, procedure, execution guideline, revenue leakage etc as required. By weekly meeting with operation team & business stakeholderMaintenance and reporting for ISO processes Tracking of ISO processes and follow upOthers Quick decision for service interruption communication and follow up if any incident is happens Defining user role for different system in everyday Analyze the business requirements towards IT regarding existing/new BSS systems/services. Analyze existing/new functionality to ensure efficient development & integration of systems/services

 Ensure customer satisfaction

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