-Worked on Oracle SQL for database management and data retrieval, ensuring optimal system performance.-Experienced in ADM account management and proficient in Oracle Identity System Administration Interface for robust security protocols-Experienced in leveraging ServiceNow to ensure timely and effective resolution of Incidents and requests. -Adept at enhancing network security through the addition of security groups and management of distribution lists, ensuring streamlined communication and data management. -Facilitated seamless WiFi access for optimized connectivity and user experience. -Proficient in troubleshooting complex applications, VPN connections, and access-related challenges to ensure seamless operations. -Proficient in Incident and Request Management using ServiceNow, with a solid understanding of ITIL best practices.-Successfully supported over 3,000 stores across the Middle East, North Africa, Russia, Turkey, and Europe, contributing to the operational efficiency-Committed to delivering top-tier IT solutions and fostering seamless workflow experiences for over 46,000 employees.