Sara Cooper Email & Phone Number

Long Beach, California, Us

Miami, Fl, Us

* Start up new markets for a value based care organization, taking full delegated risk from Medicare Advantage plans.* Opened 6 denovo clinics in NV and 3 in NM in under one year, hiring over 150 employees (including clinicians) in my reporting line* Acquired clinics in first year, valued at $38M total* Managed a P&L of over $15M* Prepared build vs buy analysis for MSO and all delegated services for the western states. Lead acquisition process valued at over $300M* Initiated and negotiated payor contracts for Medicare Advantage, Medicaid and Commercial lines of business in 3 states* Interfaced with top executives on expansion market strategy* Developed Direct Contracting Entity (DCE) team for 3 states and began operations, performance year 2021

Henderson, Nevada, Us

• Standing up new market operations in multiple cities to strategically position them as best in class, including health plan contracts (Medicare Advantage and D-SNP), network development, quality improvement (HEDIS, HOS and CAHPS), medical expense management and operations

Henderson, Nevada, Us

• Lead implementation of all new risk contracts with and without delegation (network, credentialing, claims, medical management, data exchange, pre-delegation audits)• Oversee the Credentialing Department – Led and spearheaded the assessment of workflow and implemented a new system combining network contracting, credentialing and claims configuration for improved workflow and optimization of functions.

Henderson, Nevada, Us

• Key member of the P3 Consulting Team – completed an 18-month engagement with Ascension Health to create a medical group focused on value-based care in 32 states, separating outpatient services from acute services• Creation of Patient Experience Department, Programs, CGCAHPS surveying and improvement initiatives• Property Development and Management – Site selection, lease management, interior design, TI and construction management (10 new locations in 2018)• Lead for new market entry projects and payor or provider partnerships • Designated HIPAA Privacy Officer for the organization – working with CMS, HHS and all health plan audits• Built a Project Management Office for the enterprise• Responsible for Vendor Selection, Management and Implementation – Patient Survey Tool, Policy System, Expense Management System, Interior Design, Construction and Property Management

Las Vegas, Nv, Us

• Developed and implemented patient experience initiatives aimed at improving CAHPS performance for Medicare Advantage plans• Led Nevada marketing and internal communications efforts (1,200 employees)• Nevada Representative for the national MSSP ACO program (50,000 lives)• Nevada market lead for legislative projects and visits• Managed employees in Internal Communications and Shadow Coaching for clinicians

Washington, District Of Columbia, Us

• Served as the Development Director for the national Gender and Development Council• Developed and managed communitywide projects centered on HIV/AIDS awareness, anti-corruption and human trafficking• Worked with local stakeholders including – Department of Health, Department of Education and Regional Administration to write and implement health grants from international donors• Wrote curriculum, coordinated logistics and taught 8 seminars on public health, HIV and human trafficking for over 350 Ukrainian students (taught in Russian and English)

Henderson, Nv, Us

Provide leadership and support for three analysts and up to $45M in strategic budgeting. Responsible for communications and public relations for the Community Development department. Serve as media and HR liaison accountable for employee recruitment, policy implementation, and staff training. Manage introduction of special projects including on-boarding and process improvement programs, customer service standards, citywide core values, and property management database. Develop and implement public outreach programs focused on city adopted initiatives. Fundamental member of various citywide teams. Launched Fish! Culture program focused on employee engagement and involvement.• Reduced operating expenditure by 50% through essential process improvement initiatives and development of new policies.• Generated $75K annual cost savings in yearly application processing by evaluating and restructuring fee procedures to cover current costs.• Captured close to $20K in cost savings by authoring and implementing new policies for cell phone usage, expense accounts, fleet management, travel, and training.

New York, Ny, Us

Instrumental in launching Touro University Nevada Practice Plan including formulating policies and procedures for manuals, budgeting, HIPAA, administration, marketing, and PR. Administered credentialing, billing, reimbursement, and negotiation of electronic medical records system purchase. Recruited, hired, and managed six professional staff, formulated marketing strategies, and facilitated training on regulatory compliance. * Championed development of grant application and secured funding for a joint program with Nevada Homeless Youth focused on providing health care to less fortunate youth.

New York, Ny, Us

Administered all accounts receivable activities for the university. Worked with students to oversee billing, financial aid, debt management, and budgeting. Received, posted, and dispersed electronic funds transfers from federal and private lenders. Managed $4M in daily fund transfers. Calculated and delivered student loan checks. Coordinated new student orientation, presentations, and revenue projects. Implemented procedures for tuition reimbursement from class withdrawal.* Collaborated with CEO to successful create and execute University wide budget during the absence of a Director of Finance.* Reduced total processing time for student loan checks by eight days by introducing an online tuition payment systems and more efficient processing procedures.* Integral staff member during the launch of policies and University website.

Provided leadership to 15 employees within an OB/GYN office accountable for patient resolution, scheduling, balance of charges, payroll auditing, billing, and HR. Researched and analyzed product offers and recommended new ancillary services. Recommended process improvements and issue resolution methods. Resolved complaints and administered payment plans with patients. Gained proficient knowledge of practice management, HR, payroll, front desk procedures, medical records, referrals, scheduling, and billing.* Increased collections rate on pregnancies’ from 23% to 89% by implementing strategies to council and assist patients.* Improved collection rate on cash pay patients by 58% by restructuring company policy to collect upfront payment from cash pay patients.* Instrumental in guiding the transfer from manual to electronic medical records, including training of staff, by facilitating training classes, monitoring individual training, and collaborating with records department to analyze programs in order to establish procedures for electronic filing.

Doctoral Candidate, Management - International Healthcare Economics

M.B.A., New Venture Management

B.S., Health Care Administration