Sara Desimone Email & Phone Number

Baltimore, Maryland Area

· Serve instrumental role in organizational transformation and participation in successful restructuring.· Adapt role to support the needs of the business through restructuring due to the impacts of Covid.· Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.· Develop and uphold company employee handbook and operational procedures and policies.· Organize computer and physical filing systems.· Organize systems for payment collections, AP/AR, deposits and recordkeeping.· Standardize office structures and processes to promote collaboration and increase performance.· Perform billing, collection, and reporting functions for office financial compliance.· Approve regular payroll submissions for employees.· Hire, manage, develop, and train staff, create and monitor goals, conduct performance reviews for staff.· Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.· Exceed customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving current and future concerns.· Respond to customer requests, offering excellent support and tailored recommendations to address needs.· Maintain up-to-date knowledge of products and services.· Keep CRM and client technical documentation up to date.· Answer calls and respond to emails in a timely manner to complete client requests.· Keep software licenses current for computers and mobile devices and maintain billing.· Manage ticketing system to ensure tickets are completed and documented with accuracy.· Function as system administrator to create new user emails and active directory accounts, reset user passwords, configure user applications.· Resolve technical issues including desktop and computer issues, printer setup and troubleshooting, software maintenance, configuring applications, and remote desktop services.

Baltimore, Maryland Area

• Instructing small or large groups of new, intermediate, or experienced yoga practitioners• Plan, develop, and execute classes & workshops • Demonstrating poses, including alternative, advanced and adjusted positions to provide more accessibility to students of different levels• Advising students on ways to improve or refine their practice, including at-home routines, positions for certain benefits and techniques to make positions easier, safer or more challenging• Helping individual students perfect their form, including offering manual adjustments during lessons• Leading groups through quiet meditation by talking through the process of letting thoughts go and relaxing each part of the body• Sharing the basic spiritual and intellectual principles of yoga, including from the Bhagavad Gita, the Upanishads and other teachings

Baltimore, Maryland Area

• Instructing small or large groups of new, intermediate, or experienced yoga practitioners• Plan, develop, and execute classes & workshops • Demonstrating poses, including alternative, advanced and adjusted positions to provide more accessibility to students of different levels• Advising students on ways to improve or refine their practice, including at-home routines, positions for certain benefits and techniques to make positions easier, safer or more challenging• Helping individual students perfect their form, including offering manual adjustments during lessons• Leading groups through quiet meditation by talking through the process of letting thoughts go and relaxing each part of the body• Sharing the basic spiritual and intellectual principles of yoga, including from the Bhagavad Gita, the Upanishads and other teachings

Towson, Maryland

· Entrusted with opening a new store front location and strategic planning to ensure all aspects of the business exceeded company standards· District trainer for implementation and training of new CRM, financial planning, and scheduling software · Implemented operational strategies and effectively built customer and employee loyalty· Monitored metrics to assess performance and implement continuous improvements.· Built relationships with corporate partners to ensure company standards are exceeded in all departments· Maximized efficiency by coaching and mentoring personnel on industry practices, company procedures and technology systems· Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings· Drove year-over-year business growth while leading operations, strategic vision, and long-range planning

Towson, Maryland

· Trained managers and employees on the use of new POS system to teach daily tasks and functions of applications· Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis, and implementing improvement strategies.· Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.· Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.· Handled customer relations issues, enabling quick resolution and client satisfaction· Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans· Implemented operational strategies and effectively built customer and employee loyalty

Baltimore, Maryland, United States

White Marsh, Maryland

Master'S Of Science, Interdisciplinary Studies In Management

Graduate Certificate, Human Resource Management

300 Hour Yoga Teacher Training

200 Hour Yoga Teacher Training

Health And Wellness Coach Certification

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Dean's List

Associate Of Arts (Aa), Photography

Activities and Societies: Phi Theta Kappa Honors Society