Sara Robertson Email & Phone Number

Kailua, Hi, Us

Edmonds, Washington, Us

San Jose, Ca, Us

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★ Business consultant - program leadership, consulting and transformative projects aligned to culture, transformation, business change and operations. ★ Outcome focused leader, mentor and partner driven to improve employee experiences in the post covid workplace for the right short term to mid term engagements. ★ Author, set to publish initial non-fiction book in 2024★ Please contact me directly for inquiries

Palo Alto, California, Us

★ Established the Strategy & Change function from the ground up within a start-up environment, building strategic roadmaps and OKRs to meet and surpass targets while supervising a four-person team.★ Positioned the department for sustained growth, contributing to the success of two acquisitions and a post-acquisition integration. The Strategy function led to a 30% increase in output across initiatives each half-year.★ Mapped processes and workflows to improve efficiency by 15%, providing a foundation of a clearer vision for the future state. ★ Transitioned non-revenue generating activity to the Support Team, achieving a forecasted 12% savings on Cost of Goods Sold and $7M in increased revenue.★ Improved manager engagement 7% through communications initiatives based on culture & engagement needs. Created structured bi-monthly content to enable every support team member on product and company change.★ During a time of 200% growth, built the change and engagement function, including team playbook for product, people and process changes.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT TRIPACTIONSNavan (formerly TripActions) is a SaaS travel and expense software company for businesses.

Minnetonka, Minnesota, Us

★ Led the change activities in a global transformation portfolio of people and technology programs focused on transforming the technology and costs across the company by 30%. Supervised five direct reports.★ Responsible for end-to-end change management, sign-off from the business, coordination with training and communications, support at launch, and transition to business as usual. Facilitated alignment globally through stakeholder management and at times hosting workshops.★ Spearheaded the implementation of a new efficient desktop application in 10 months, achieving 150% of the benefit outlined in the business case.★ Worked with HR to execute return to work programs (during COVID) across multiple countries, maintaining compliance with country-specific labor and employment laws and regulations. Enabled leaders to be part of the change, communicating structural changes to impacted employees. ★ Formed a Business Change team to develop and implement change management practices throughout the company for enterprise investment initiatives. Mentored top performers from throughout the company to transform them into subject matter experts in change, transformation, and executive engagement.★ Led presentations to clients to showcase the company’s initiatives in technology transformation.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT CARLSON WAGONLIT TRAVEL (CWT)CWT is one of the world's leading travel management companies, meeting the needs of businesses with respect to business travel, meetings & events, and hotel distribution.

Seattle, Wa, Us

★ Supervised six program managers in the global transformation of tools, processes, and data governance within the company’s Egencia online business travel division. Completed the global transformation program ahead of schedule.★ Responsible for revenue-generating ideas, business case development, and the management of the department budget.★ Standardized the reporting of metrics across multiple countries and regions, improving consistency and enabling greater insight into performance and opportunities for improvement.★ Supported the integration of a M&A program, completing all goals two months ahead of schedule. Delivered 110% of revenue target and 103% of bookings target.★ Facilitated a listening tour of the Customer Service, Sales, and Customer Success functions to identify and resolve client service issues.★ From 2013 to 2014, served as the Director of Special Operations, leading 200 virtual employees while overseeing customer service and the implementation of performance metrics to measure effectiveness.★ Served as Vendor Manager / Quality Outsourcing Manager in 2013, monitoring the Voice of the Customer to improve NPS by 10%.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT EXPEDIA GROUPExpedia Group Inc. is an online travel shopping company for consumer and B2B business travel.

Bachelor Of Science - Bs, Business Management

Business Administration And Management, General