Sara Rose Email and Phone Number

Led the transformation of a small telecoms business into a scalable operation, ultimately leading to its acquisition by Croft Communications in 2021.Developed and executed customer-centric strategies that improved business performance while prioritising exceptional customer satisfaction and personal service.Built and nurtured strong, long-lasting client relationships by delivering tailored solutions and exceeding customer expectations, resulting in high levels of customer retention and significant repeat business.Implemented a "wow the customer" approach, focusing on delivering personalised services that addressed individual client needs, driving enhanced loyalty and positive word-of-mouth.Worked closely with a developer to design and implement an in-house CRM tool that revolutionised business reporting and contract management, ensuring accurate tracking of customer contracts and timely commission payments from network providers.The CRM tool was critical in enhancing visibility and accuracy in contract management, leading to better decision-making and a streamlined process for verifying commission payments from telecom networks.Utilised data and detailed reporting to continuously monitor customer feedback and business performance, identifying key opportunities for process improvement and operational efficiencies that benefited both the business and its customers.Fostered a culture of customer-first thinking, collaboration, and motivation within the team, ensuring that each team member was aligned with business goals and empowered to deliver exceptional service and outcomes.Drove growth and profitability by balancing operational efficiency with a strong emphasis on customer satisfaction and personalised care.

Initially joined Boosh 365 with a focus on marketing and event planning, organising successful campaigns and events to boost brand visibility and client engagement before transitioning into a broader operational role.

Reception Class Teacher

Reception Class Teacher