✧ Sara Rose Dickens✧ Email & Phone Number

El Segundo, California, US

• Implementing a Knowledge Management/Transfer process and evidence-based strategies to improve scalability
• Created a competency framework resulting in the alignment of five training portfolios with organizational skill requirements, directly addressing identified skill gaps across 4,000 employees.
• Integrated, managed, and predicted skill deficiencies within the organization by utilizing data from various sources.
• Redesigned the onboarding and new manager programs through rigorous evaluation and analysis and with cross-organizational collaboration.
• Forecasted skill gaps across the organization and implemented an annual executive workforce development report with action-based recommendations.
• Generated career pathways in LinkedIn learning for engineers and scientists

Pasadena, CA, US

• Policy and program design lead for regulations and compliance training
• Recipient of the Early Career Achievement Award for outstanding contributions
• Developed COVID-19 training - over 100K views on YouTube for JPL, NASA, FFRDCs, and various universities.
• Launched NASA’s first Digital Adoption Platform, enabling 10,000 users to onboard seamlessly and delivering $1.5M in ROI within 12 months.
• First of its kind - educational framework tool that enabled supervisors and staff to self-identify, assign, unassign, acquire, and monitor training specific to roles and tasks.
• Orchestrated a 12-month leadership program impacting 175 leaders by leveraging evidence-based design.

Los Angeles, CA, US

• Standardized internal course content and work products.
• Constructed org-wide training governance structure.
• Electronic Medical Record training development & delivery to clinical staff
• Innovated a first-of-its-kind Emergency Department training program, improving emergency response times.

• Design IT originated as a graphic design company, grew into web design in 2000, and evolved into eLearning in 2004. I have developed and facilitated train the trainer sessions, designed online training modules for.
• Princess Cruises
• Rehab Education, LLC
• Greystone Communities
• Smart Use
• Simplydigi

St. Paul, Minnesota, US

• Developed training courses/programs
• Instructor Led Classroom facilitation
• Certified/Facilitated 5Choices Extraordinary Productivity course
• Created/Led a cross divisional eLearning Developer group
• Implementing an eLearning ADDIE
• Created a virtual facilitator’s training skeleton

Santa Clarita, California, US

• Created forty-eight reservation software CBTs for customer service training
• Developed and facilitated “train the trainer sessions” to teach departmental staff how to edit the content
• Shared industry standards, best practices in ISD processes, and development structures
• Princess adopted my eLearning needs assessment form, Outline, and Weekly Status skeletons

Falls Church, VA, US

• Course Authoring and Development using SAT (Systematic Approach to Training, military ISD model)
• Expert level Adobe Captivate consultation for other developers
• Voice talent (audio recording)

Albuquerque, NM, US

• 2004 – 2005 Contracted to create the first online training modules for department
• 2005 – 2011 Offered full time employment
• Program/Content development and management. I created over 175 online courses including modules for leadership development, new employee, sexual harassment, hire right, software simulations, benefits, compliance.
• LMS configuration/administration

Albuquerque, NM, US

• Adobe
• Programming

Master Of Science, Science And Technology Leadership

Bachelor Of Science - Bs, Workforce Education And Development

Education record

Associate Of Applied Science, Computer Technology

Certificate, 3D Animaiton