✧ Sara Rose Dickens✧ Email & Phone Number

El Segundo, California, Us

• Implementing a Knowledge Management/Transfer process and evidence-based strategies to improve scalability• Created a competency framework resulting in the alignment of five training portfolios with organizational skill requirements, directly addressing identified skill gaps across 4,000 employees.• Integrated, managed, and predicted skill deficiencies within the organization by utilizing data from various sources.• Redesigned the onboarding and new manager programs through rigorous evaluation and analysis and with cross-organizational collaboration.• Forecasted skill gaps across the organization and implemented an annual executive workforce development report with action-based recommendations.• Generated career pathways in LinkedIn learning for engineers and scientists • Lead a cross-functional team of instructional designers and analysts to deliver data-driven solutions aligned with the Aerospace Corporation mission.• Developed the organizations first DEI “Women in Leadership “ training program, the program was attended by over 45 senior leaders and executives

Pasadena, Ca, Us

• Policy and program design lead for regulations and compliance training• Recipient of the Early Career Achievement Award for outstanding contributions • Developed COVID-19 training - over 100K views on YouTube for JPL, NASA, FFRDCs, and various universities.• Launched NASA’s first Digital Adoption Platform, enabling 10,000 users to onboard seamlessly and delivering $1.5M in ROI within 12 months.• First of its kind - educational framework tool that enabled supervisors and staff to self-identify, assign, unassign, acquire, and monitor training specific to roles and tasks.• Orchestrated a 12-month leadership program impacting 175 leaders by leveraging evidence-based design.• Worked with the college internship department to align training programs and job duties with national STEM education standards to ensure course credits• Built online training catalog aligned to roles featuring over 300 company specific courses.• Spearheaded the transformation of self-paced regulatory training materials, increasing completion rates by 30%.• Collaborated with cross-functional teams to standardize course content, reducing redundancy and improving training efficiency by 25%.• Lead learning consultant for technical and Subject Matter Expert provided training.• Chaired the Training Advisory Board and the Training Leadership Council• Six-Sigma Lead for the LMS Functional Design Group.• Designed inclusive training programs that incorporated universal design principles, ensuring accessibility for learners with disabilities and increasing training reach by 5%.

Los Angeles, Ca, Us

• Standardized internal course content and work products.• Constructed org-wide training governance structure.• Electronic Medical Record training development & delivery to clinical staff• Innovated a first-of-its-kind Emergency Department training program, improving emergency response times.

Design IT originated as a graphic design company, grew into web design in 2000, and evolved into eLearning in 2004. I have developed and facilitated train the trainer sessions, designed online training modules for various clients, consulted eLearning developers, recorded video and audio, created blended solutions, and much more. A few companies/clients I have served through Design IT:• Princess Cruises • Rehab Education, LLC • Greystone Communities• Smart Use• Simplydigi • Burts Tiki Lounge• Northern Area Workforce Development Boar • Presbyterian Hospital

St. Paul, Minnesota, Us

• Developed training courses/programs• Instructor Led Classroom facilitation• Certified/Facilitated 5Choices Extraordinary Productivity course • Created/Led a cross divisional eLearning Developer group• Implementing an eLearning ADDIE• Created a virtual facilitator’s training skeleton • Rewrote/designed/developed preexisting course materials for a blended (classroom and online) approaches• Began implementation of sLearning (social learning)• Developed Global eLearning Strategy• mLearning -HTML5 content (mobile learning)

Santa Clarita, California, Us

• Created forty-eight reservation software CBTs for customer service training• Developed and facilitated “train the trainer sessions” to teach departmental staff how to edit the content• Shared industry standards, best practices in ISD processes, and development structures• Princess adopted my eLearning needs assessment form, Outline, and Weekly Status skeletons

Falls Church, Va, Us

• Course Authoring and Development using SAT (Systematic Approach to Training, military ISD model)• Expert level Adobe Captivate consultation for other developers• Voice talent (audio recording)

Albuquerque, Nm, Us

• 2004 – 2005 Contracted to create the first online training modules for department• 2005 – 2011 Offered full time employment • Program/Content development and management. I created over 175 online courses including modules for leadership development, new employee, sexual harassment, hire right, software simulations, benefits, compliance training, etc.• LMS configuration/administration

Albuquerque, Nm, Us

• Adobe• Programming

Master Of Science, Science And Technology Leadership

Bachelor Of Science - Bs, Workforce Education And Development

Education record

Associate Of Applied Science, Computer Technology

Certificate, 3D Animaiton