Sara Restrepo Email & Phone Number

Bogotá, Distrito Capital, Colombia

• Executed several UXR projects (exploratory and evaluative) across 9 LATAM countries to understand couriers’ experiences and needs, impacting more than 100.000 couriers. Presenting results to stakeholders for building.
• Delivered presentations on UX research practices to employees, showcasing the integration of courier feedback into processes. Led workshops for various teams, improving understanding of UX methodologies and promoting.
• Led courier shadowing sessions to gain insights into app use and validate deployments. Communicated findings to cross-functional teams, driving improvements and fostering a customer-centric approach.

Bogotá, Distrito Capital, Colombia

- Lead and organize the UXR way of work within Fulfillment, i.e., work methodology, prioritization, and the project’s timeline. - Design and lead several UXR projects (15+) that search to understand the courier’s experience and needs in different moments with the Company and the app, which have helped to increase the NPS by 4% in 6 months. - Lead, design.

Bogotá, Colombia

• Design and lead the research activities, i.e., interviews and focus groups with stakeholders and different company roles for each project.
• Deliver insights to the different stakeholders from the findings of the research exercises and planning the implementation roadmap.
• Design of a Customer Experience Center of Excellence in 2 of the biggest bank and telecom companies in Colombia based in agile work methods, taking into consideration each company’s needs and objectives.

Bogotá D.C., Colombia

• People centered research and service redesign for 4 services of the DAF Vice-rectory, impacting students, teachers and administrative staff, by planning, designing, and executing user research activities.
• Moderating tests and activities, designing surveys, observing users, analyzing findings, and writing reports and communicate them for different stakeholders and audiences
• Lead the research activities for the project of University’s ERP change, identifying and measuring the AS-IS and TO-BE of the affected services
• Design and measure the service experience through CX KPI.
• Design of a cultural change strategy, focused on experience, for the DAF Vice-rectory and the Head of Experience.

Bogotá D.C. Area, Colombia

• Pioneered the introduction of user experience (UX) practices within a cross-functional team, playing a key role in advocating for and implementing UX principles in IT projects across the University. Engaged with.
• Planned and executed comprehensive UX research using mixed methods (interviews, focus groups, workshops, A/B testing, and tree tests) across academic faculties and 3 administrative offices. collaborating with diverse.

Bogotá D.C. Area, Colombia

- Plan, develop, and disseminate the first Knowledge Management system within the Integrated Planning and Management Model (MIPG) for national and territorial public entities of the Colombian State.- Plan the Knowledge Management meetings for 2016 and 2017 in collaboration with representatives from the Ministry of Information Technologies (MinTIC), the.

Bogotá D.C. Area, Colombia

- Prepare the researches, reviews and administrative activities corresponding to those requested by the Magistrate Camilo Montoya.

Bogotá

- Coordinate the Maria Catalina Accessories program, aimed at empowering women in vulnerable situations through jewelry-making classes, with the goal of fostering their independence or providing economic support.- Oversee the sale of the handmade accessories and manage attendance at design and entrepreneurship events.- Conduct jewelry-making workshops as.

Bogotá, Distrito Capital, Colombia

- Assist the professor in class and support the activities conducted in the classroom.- Propose and develop questions for quizzes and midterm exams.- Grade midterm exams and final assignments for the students in the class.- Guide students through extra monitoring sessions, addressing their questions related to exams and class topics.

Bogotá, Distrito Capital, Colombia

- Assist the professor in class and support the activities conducted in the classroom.- Grade midterm exams and final assignments for the students in the class.

Bogotá, Distrito Capital, Colombia

- Research, document, and write texts about the spaces and habitability of the Early Childhood Development Centers (CDIs), which are currently under development and construction in various locations across the country.- Assist in organizing and conducting the "Voices and Knowledge in Early Education Symposium," held under the framework of the agreement.

Bogotá, Distrito Capital, Colombia

- Support and assist with various activities conducted with homeless individuals and the musical group Son Callejero.

Master'S Degree, Customer Experience And Innovation

Project Management Specialist, Project Management

PMI

Diploma In Leadership For Transformation., Continue Education

Construction of a territorial peace plan through scenario planning and a profile shown in an end course project that materializes the.

Historian, History

Bachelor’s Thesis: "The Migration of Recent Overseas Chinese to Bogotá, Colombia – Migration of Chinese Nationals to Bogotá, Colombia.

Anthropologist, Anthropology

Emphasis on rural studies, migration, and gender.

Bachelor Of Arts - Ba, Sociology And Anthropology

Estudiante de intercambio

Bachiller Internacional, Bachiller Internacional En Ciencias