Sara Russell Email & Phone Number

Cambridge, Massachusetts, United States

Cambridge, Massachusetts, United States

Manage documentation and training team for Tamr's intelligent data mastering and enrichment software, including on-prem and SaaS offerings.Developed and implemented eLearning customer training offerings, including developing training strategy, selecting tooling, authoring courses, and managing the LMS. Ensure instructor-led training content and supporting.

Merrimack, New Hampshire, United States

Technical writer, internal communications strategist, and content strategist for the Asset Management development organization. Redesigned, updated, and maintained internal knowledge base supporting internal teams migrating applications to AWS. Worked with key stakeholders to plan and implement intuitive information architecture, develop and apply page.

Waltham, MA

Authored Standard Operating Procedures for biotechnology client.

Concord, MA

As the only technical writer, planned, managed, and authored customer and internal documentation for the SmashFly Recruitment Marketing Platform and Career Site releases. Authored release notes, online help, API documentation, white papers, and support articles.Created and maintained an internal SmashFly Knowledge Base in Confluence, to provide up-to-date.

Boxborough, MA

Lead writer for the Packaged Contact Center Enterprise solution and Universal Queue feature. Documented both cloud-based and on-premise features. Authored online help, release notes, troubleshooting, and knowledge base articles, as well as design, installation, configuration, API, and feature guides. As the lead writer, planned the documentation required.

Waltham, MA

Authored online help, API documentation, knowledge base articles, and monthly release notes for QuickBase, a hosted database business solution. Collaborated with three Agile development teams on new feature development and UX for existing Web-based product. Participated in UX review and testing for a new mobile solution.Worked closely with technical.

Boxborough, MA

Managed a large team of local and remote technical writers. Responsible for mentoring, performance reviews, and work assignments. Encouraged collaboration, adoption of new technologies, and leadership within the team. Hired new team members.Served as documentation team lead for several OEM projects. Coordinated writing efforts and facilitated document.

Boxborough, MA

Documentation team lead for major contact center software release. Planned and managed documentation strategy, deliverables, and schedule with a team of writers. Contributed to the cross-functional team through specification reviews and discussions.Documentation lead for an initiative to improve our reporting feature. Participated in gap analysis for.

Lowell, MA

Authored online help topics and user guides for several Enterprise and Express Contact Center product releases. Audiences for this documentation ranged from non-technical contact center agents to highly skilled partners responsible for installing, configuring, and troubleshooting the contact center deployment.Wrote help system for internal task-tracking.

Lowell, MA

Authored documentation for contact center agents and supervisors for an online collaboration product release. Responsible for updating three existing help systems and creating a help system for a new agent UI. Planned and authored two major new guides for contact center supervisors.Contributed to UI design discussions.

Lowell, MA

Contributed to documentation deliverables for an online collaboration product release, including agent-level online help and printed resource cards.