Sara Savastano Email & Phone Number

San Diego, California, United States

Greater San Diego Area

Rochelle Park, NJ

• Supported leadership and employees with HR policies, performance management, and situational support ensuring all HR-related policies were complied with. Created and led recruitment strategies including full cycle.
• Researched, planned, and implemented migration from previous HRIS to Paylocity reducing payroll processing time by 75% and automating multiple dated HR functions.
• Administered various human resources programs, policies, and procedures with a focus on process improvement in alignment with overall business goals.
• Delivered advisory support in employee development/relations, employment law, and policy interpretation.
• Managed employee data and data transactions including processing payroll, calculating pension data, benefits administration, and salary increases.
• Monitored employee performance evaluations and contributed to reviews, follow-ups, and disciplinary action.

Totowa, NJ

• Led job analysis, revised job descriptions, created new positions, and restructured pay rates. Identified recruitment needs and performed full cycle recruitment including background checks and drug screening. Managed.
• Processed terminations and related transactions and conducted exit interviews, escalating areas of concern and feedback to management, maintaining confidentiality.
• Developed a new-hire training program for the customer service call center which decreased training time by 50%.
• Conducted disciplinary action and resolved employee disputes ensuring equitable resolution for the business.
• Improved the quality of HR relations by executing HR programs and engagement activities in an approachable way, resulting in increased employee retention; indirectly saving on recruitment and advertising costs.
• Maintained employee data (HRIS), created employee files, and tracked attendance according to Department of Labor.

Elmwood Park, NJ

Managed daily operations for an online jewelry supply business, including customer service, fulfillment, logistics and sales while also assisted with accounts payable (AP) and accounts receivable (AR) transactions

Carlstadt, NJ

• Identified, forged and developed relationships with prospective customers including engineering firms, contractors, end-users and original equipment manufacturers (OEMs) for generator rental, sales and service
• Applied analytical strength in interpreting engineering specifications towards meeting job requirements as well as preparing and delivering persuasive sales presentations
• Managed collaborative relationships with multiple vendors, involving negotiation, expediting and adjusting pricing where required to ensure cost efficiency and savings
• Expedited orders based on changing customer requirements, coordinating with service, production floor and engineering departments, ensuring optimum levels of quality service delivery throughout
• Contributed to the introduction of a new European product to the North American market, providing a unique, solution for small-scale cogeneration from waste gases produced by wastewater treatment plants and landfills

Carlstadt, NJ

• Managed all aspects related to quality assurance as direct liaison for customers in respect of technical support and troubleshooting, providing exceptional customer service through clear communication
• Developed and field-tested a new return merchandise authorization (RMA) system, allowing units to be tracked from initial trouble call to warehouse delivery for all demo, return and field repair units
• Provided technical support and customer feedback analysis to streamline client response procedures for the technical team; improving service efficiency and optimizing business operations

• Provided account management and problem resolution for clients. Responsible for EDI order processing.
• Streamlined existing consumer support procedures, reducing response time for warranty claims and customer complaints; efforts increased productivity and customer satisfaction.
• Implemented UPS Claim database, creating a way to track and verify all insurance claims for all goods damaged in shipment.
• Used previous experience in benefits administration to research and recommend additional health insurance providers, ultimately leading to a cost saving of 20% per month over previous provider.

Clifton, NJ

• Managed all daily operations of the company including purchasing, inventory control, account management, customer service, and staff supervision. Responsible for development of human resources policies and employee.
• Negotiated the procurement of $25,000 of inventory the left the company as the only distributor worldwide of said merchandise.
• Personally established three major accounts leading to an annual revenue increase of $150,000.
• Improved efficiency of order tracking processes and return policies that increased location of lost items by 85% and increased client retention by 75%.