Instructor for CIS 9490 - System Analysis and Design

Instructor for graduate-level course MAN 5580 - Project Management

Designed for international students and workers, Adro is an onramp to financial services in the U.S. From the day you arrive, get access to checking, savings, credit and international money transfers.At Adro, we believe in equal access and equal opportunity. Internationals moving to the U.S. should have access to the same financial services as locals do. We’re making spending and saving easier so you can focus on the things that really matter: Building your future as a global citizen 🌎

Owned customer support tooling and workflows for Alexa's enterprise services, supported customers in planning large-scale deployments and piloted a service to speed device implementations

- Led scaling and innovation initiatives for the end to end store bringup process, with focus on online and operations, technical and transactional testing, training, and labor utilization. Reduced outbound training/testing timelines by 50% and costs by 80% in 2021- Developed, tested, and gained alignment on an online services rollout strategy that balanced customer demand and experience with over 15 internal KPIs and teams; developed tracking, communication, and Andon mechanisms for program changes in response to weekly site performance

- Developed the strategy, standard operating procedures, and training program for outbound sortation, dispatch, and delivery workflows for a new hybrid grocery business- Scaled grocery delivery operations by 4x initially planned volumes within 2 weeks as COVID-19 pandemic was emerging, and developed equipment and workflow model to support social distancing during operations- Defined and validated metrics and year 1 and 2 operating goals for AFS outbound operations. Exceeded all quality and rate of work goals by 30%+ in year 1, setting a new bar across Amazon’s grocery businesses

SimpliFed is an innovative infant nutrition solution grounded in a first-of-its-kind longitudinal study on newborn microbiomes. My work was focused on sourcing and conducting customer interviews to guide product/market fit, researching market and consumer trends to support FDA and NIH SBIR grants, and procuring and testing cold chain containers and workflows for shipping fecal samples cross-country.

In partnership with CNY's Center for Regional Economic Development and Cornell's e-learning division, created and launched a new online certificate program for investors and entrepreneurs called Getting to Investment.

Subject matter expert on healthcare software industry

Academic Honors- Forté Fellow - Dean’s List – Fall 2018, Spring 2019- TA: Entrepreneurship & Business Ownership, Ethical Decision-Making- Degree Marshal for SC Johnson Graduate School of ManagementProjects and Activities- Co-founder of Ethichain, a startup focused on improving the transparency of global apparel supply chains through RFID and Blockchain. - Won Best Data Product in Designing Data Products class for a model that predicted the likelihood of cannabis legalization by state and assessed the economic impact of recreational and medical marijuana.Selected Leadership Roles- Class Agent and Alumni Council Representative: selected for a 5-year team, responsible for Annual Fund solicitation and leading philanthropic efforts and events for the one-year class of 2019.- Chair, Johnson Women in Business (JWiB) Symposium: student leader for Johnson’s premier, 2-day fall women’s recruiting event and speaker series. Responsibilities included visioning, planning, day-of execution, and speeches.- Operations and Logistics Chair, Johnson Women in Technology (JWiT) Conference: handled all logistics, budget negotiations, and day-of coordination for multi-disciplinary NYC-based event.- Communications Ambassador, Johnson Admissions Group: One of less than 10 accelerated MBA students selected to interface with prospective candidates and maintain a curated social media presence to support the program’s online outreach.- Make It Count Committee: One of 5 students selected annually to plan and execute 20+ events for over 270 classmates in the final 100 days leading up to Commencement.Selected Coursework: Strategic Management of Technology & Innovation; The Business Idea Factory; Venture Capital Industry & Private Equity Markets; Design Thinking; Retail Operations

As Implementation Executive:- Responsible for overall install success, customer satisfaction, and internal team performance on three concurrent electronic medical record (EHR) implementation projects on the East Coast;- Experience with large, integrated delivery networks and academic medical centers, budgets up to $150 milion USDAs Team Lead Manager:- Directly supervise ~15 team members, including other team leads (managers);- Head manager of core leadership group for a team of approximately 200;- Staffing and personnel manager: responsible for customer placements, career path planning, and performance for 200 implementation staff;- Other internal responsibilities: recruiting and interviewing; training orientation and role-specific classes.As People Manager:- Directly responsible for staff happiness, growth, performance, and retention for a team of 200+;- Member of leadership group responsible for overall culture and happiness for a division of 2,000+;- Improved retention of top performers by 43% from 2013 to 2014, and by 15% between 2014 and 2015.As Boost Practice Lead:- Part of senior management team responsible for capacity planning, new business development, process improvement of Epic’s newest, largest division (300+ remote consultants, 50 managers, $80 million+ annual revenue)- Created new processes for expediting contracting, and defined and developed documentation on role expectations, benefits, and performance

As Implementation Director: - Led on time, on-budget implementation of outpatient and inpatient clinical and revenue cycle applications for two NYS healthcare networks, managing install teams ranging in size from 2-25.As Team Lead:- Directly supervised 15+ team members (non-managers); - Member of core leadership group for a team that grew from 80 to 200+ members within 2 years;- Staffing manager, responsible for customer placements for all implementation staff.

- Led successful ADT install for large Midwestern community hospital system;- In addition to technically-focused work, volunteered for process improvement and personnel coordination tasks: managed integrated dress rehearsals and designed and implemented go-live cutover plan;- Won award for most outstanding performance during the second phase of the install (design/validation).Internal specialist in ROI, healthcare cashflow pathways, data management, and developing implementation methodologies, tools, and dashboards.

- Managed internal team and coordinated with external agency and client partners to develop and implement integrated marketing plans for five confectionary brands: Halls, Sour Patch Kids, Bubblicious, Green & Black’s Organic Chocolate, Swedish Fish- Supervised tactical analysis and designed media mix/profit optimization scenarios for new business opportunities across categories

- Worked with internal team and coordinated with external agency and client partners to develop and implement integrated marketing plans for five confectionary brands: Halls, Sour Patch Kids, Bubblicious, Green & Black’s Organic Chocolate, Swedish Fish- Ran tactical analysis and designed media mix/profit optimization scenarios for new business opportunities across categories

- Developed new tool to streamline inter-agency creative wearout calculation process;- Maintained and actualized total media budget; prepared, issued, and recorded all buy authorizations and schedules;- Responsible for research, analysis, and presentation of national sports & sponsorship opportunities.