Sara Robinson Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Greater Atlanta Area

• Receives, analyzes, and responds to hotel inquires in a timely manner
• Prepares and sends requested proposals and contracts to potential customers
• Develops relationships with each client to drive new and repeat business
• Makes outside sales calls to current clients and prospects new customers
• Trained in Delphi, Opera, Meeting Matrix, and Social Tables
• Hosts site tours for clients to experience the property including the conference center, guestrooms, and hotel outlets

• Maximizes revenue for hotel by proposing need dates and upselling services provided by the hotel
• Details all aspects of each event including guestrooms, setup, audio visual, and food & beverage needs
• Reviews final bills to ensure all charges on the master account are correct before sending to the client
• Achieved over 120% of assigned 2014 goal

Atlanta, Georgia

• Responsible for working with conference meeting planners in coordinating details for events
• Prepared Banquet Event Orders (BEO) for groups, including set-up, engineering, housekeeping, audio visual, etc.
• Reviewed group contract throughout planning stages
• Conducted venue site inspections
• Established and maintained positive personal relationships with clientele, motivating repeat business
• Recommended special outside services when required

• Primary liaison between Conference Planning Manager and On-Site Contact
• Provided excellent customer service during meetings and events
• Responsible for coordinating in-house meetings
• Efficiently managed business center operations

• Maintained weekly manager schedules, including business travel arrangements
• Assisted in guest relations and solving guest issues, Guest Satisfaction Surveys
• Completed expense reports, purchase orders, and check requests

• Processed all reservation requests received by phone, fax, email, and internally
• Ascertained callers’ needs through open-ended questions
• Established group room blocks in the reservation system, created corresponding billing accounts