Sara Smith Email & Phone Number

Responsible for managing all aspects of the business, with minimal direct supervision from the General Manager, ensuring that guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. Assists the GM in maintaining a staffed and stable environment by providing Team Member training, coaching, and recognition, all while fostering a safety culture.• Ensuring a clean, organized, and safe environment for all TMs and guests; including reporting, investigations, and documentation of incidents• Create a place of welcoming and belonging for guests and TMs• Oversee the daily execution of the Store Ops System to deliver a consistent guest/brand experience that enables the store to achieve performance targets and improve financial performance• Delegate tasks accordingly and follow up to ensure completion• Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained, while growing sales and controlling waste• Develop well trained TMs by following Thorntons’ training processes while demonstrating and teaching our core values• Support and guide TMs through career path while holding them to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process• Assist GM with labor model by ensuring the team is working the schedule to maintain adequate coverage for all shifts• Train and empower TMs to de-escalate guest service issues• Communicate with team members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy• Uses a point-of-sale cash register and other electronic equipment• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records

Monroe, Ohio, United States

Supported the General Manager (GM) in managing overall operations, improving the customer experience, and increasing the bottom line, while also coaching, developing, and leading team members.• Built a culture of Warmth, Belonging, Growth, and Trust.• Ensured extraordinary guest experiences.• Made sure every customer is delighted by the quality of our food, service, staff, & safety measures.• Lead, managed, and developed store associates.• Planed & managed staffing needs, shift scheduling, people development, career development, and succession planning.• Hired & trained new team members and keep the team motivated, engaged, & energized.• Managed team performance to ensure goals and quality standards are met, while maintaining extraordinary customer service.• Coached other managers and associates on responsibilities and delegated those responsibilities to them.• Recognized & celebrated individual & team achievements.• Ensured high-quality operations & service.• Made sure Domino's standards of excellence were always maintained.• Motivated team members to meet (and exceed) franchise goals.• Managed associate labor to support and drive store profitability.• Assisted GM in maintaining store costs & inventory.

West Chester, Ohio, United States

While reporting directly to the Regional Operations Manager, provided outstanding customer service to assigned accounts, maintained account and picture day information in Salesforce, scheduled a variety of photographic events and developed strong relationships with a variety of people both within and outside Lifetouch/Shutterfly.• Account Management via Salesforce and other CRM software applications, including logging all phone and email interactions• Executed confirmation calls and confirmed receipt of accurate subject data from hosts• Selected and input photo date(s) into the master calendar• Provided support for the sales team with a focus on host services and event management within a group of dedicated accounts, including investigation and resolution for any lab delays

Middletown, Ohio, United States

Under the direct supervision of certified teaching staff, worked with special needs students in all aspects of classroom instruction to maximize inclusion, learning, achievement of IEP objectives, etc.• Guided students individually and in small groups to reinforce reading, language arts, mathematics, computer instruction, and other educational areas• Assisted teachers in the correction of lessons, tests and assessments, classroom preparations and strategies to improve student comprehension• Helped with behavioral management to minimize disruptions, ensured a safe and orderly classroom, andensured students are on task• Special assistance provided to students with physical or mental disabilities with daily living activities for the purpose of maximizing their ability to participate in school or learning activities

Redmond, Oregon, United States

Kept the owner abreast of daily operations and sales while developing creative and applicable design solutions for small to large business owners and independent consumers. Developed the overall layout and product design for vehicle wraps, business signage, event signage, and other creative projects unique to every client.• Brainstormed ideas and adjusted/incorporated changes in design based on feedback• While collaborating with clients, clearly articulated design approach and rationale supporting proposed design solutions• Took into consideration the monetary impact of design decisions and provided appropriate guidance to both clients and colleagues during project execution

Vancouver, Wa

Worked closely with the both the CEO and VP and assisted them in the daily operations of the business. Owned the project management process from sales/inception, all the way through design, production and delivery. Supported marketing projects for key functional areas by developing creative content for logos, promotional items, advertisements, flyers, posters, brochures, booklets, signage, etc.• Took initiative and ownership of assigned work from idea generation to product delivery; kept CEO and client apprised of progress, challenges and opportunities along the way• Used design software to provide aesthetic solutions that met project requirements (i.e. wire-frame, visual design, brand language, etc.) while staying within approved budget• Handled multiple unrelated tasks simultaneously and prioritized projects in a fast-paced environment where both quality and timing are crucial

Federal Way, Washington, United States

Designed in-house and outsourced jobs (business signage, banners, vehicle graphics, logos, business cards). Managed client communications and retention. Handled all work flow management.• Created computer-generated full-color graphics and/or vinyl decals to be mounted to a substrate or weeded, cut and applied to vehicles or at local businesses• Adapted client supplied artwork for output to both in-house and outsourced production facilities• Determined size and arrangement of illustrative material and copy, selected style and size of type, and arranged layout based upon available space, aesthetic design, and production requirements• Inspected jobs for accuracy before sending them to print - ensuring correct material is used for each job and output device settings were accurate• Performed finishing operations such as laminating, encapsulating, and/or mounting of printed pieces• Managed accurate electronic records and secure file storage

Virginia Beach, Virginia, United States

Managed client communications and work flow processes, as well as designing all in-house and outsourced print jobs for local businesses. Material ordering and inventory keeping, light bookkeeping duties.• Collaborated with the CEO to drive customer satisfaction and increase sales for small and medium business• Oversaw the daily workflow and operating presses//printers to ensure all client orders are completed on time and quality meets the expected standards• Managed inventory levels and ordering for both print room and front office supplies

Bremerton, Washington, United States

Preflight/print negatives and direct-to-plate newspaper pages; check newspaper and special sections for quality and registration errors; and pagination of pages, photos and classified ads.• Read and interpreted job tickets, layouts, and press impositions• Worked cooperatively with all teams in a busy, fast-paced environment with tight deadlines• Formated files to comply with newspaper standards• Troubleshot client supplied files or file processing problems• Interacted directly with customers on occasion to train or help them understand electronic proofing or proper file preparation• Worked with the department manager to develop, implement, and maintain improved prepress workflow solutions• Checked daily newspaper and special sections for overall quality, color, registration and cut - special focus given to critical aspects of images, text, die lines, spot colors, etc.

Cambridge, Ohio, United States

Provided complete management of the print shop and sign business for the owner. This included requests for quote, inventory management, manpower scheduling, graphic design functions, preflight/outside file submission, client retention/growth, light bookkeeping.• Handled all order estimating/processing and material sourcing • Complete consultation and design services to both individuals and small to large businesses• Operated high-volume printing presses, full-color printers, bindery and finishing equipment• Inventory/Shipping/Receiving management• Customer Service and Sales• Quality Control of all printed products

Bachelor'S Of Science, Marketing/Marketing Management, General

Digital marketing, Sales management, Marketing strategy, concepts and applications, Project management (incl. product life-cycle and risk.

Certificate, Commercial And Advertising Art

Activities and Societies: President of Student Council, National Honor Society, Deans List

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program