Procurement of international road transport within Europe. Planning and monitoring of transports according to customer needs.Achievements:• Ensured customer satisfaction and provided internal support, enabling the fulfillment of assignments during periods of high workload.

Analyzed and optimized finance processes for a major customer account, focusing on identifying issues and implementing tailored solutions. Established effective collaboration with internal and external stakeholders to resolve process and IT-related challenges, leading to significant improvements in accounts payables.Key Achievements:• Increased the timeliness of customer invoice payments.• Ensured accurate payments from customers.• Achieved a 25% reduction in time spent on financial activities by the customer account team.• Enhanced customer satisfaction.• Improved the quality of financial services from external service providers.Key Responsibilities:• Conducted thorough analyses of finance processes, including accounts receivables, payables, and payment matching, while reviewing the IT systems of external service providers.• Established cooperation with stakeholders to address identified issues and improve processes.• Developed new workflows for both operational teams and external partners, fostering a collaborative working environment.• Created solutions for complex issues, including reversed invoicing and technical limitations, and established escalation procedures for problem resolution.• Analyzed cost and income agreements, identifying discrepancies and developing templates for cost analysis.• Improved the matching of incoming payments to issued invoices by educating external service providers on financial processes and recommending staffing increases.

Defined business requirements during implementation of a new operational system. Trained user in new system.Ensured that the organization's requirements were at the center throughout the project, from analysis to delivery.Key responsibilities and achievements:• Technical exploration and solution development: Identified technical opportunities in the new system to meet business needs and ensured an efficient transition to the new system.• Business requirements analysis: Worked closely with the customer department to understand and analyze business needs, customer agreements, and data integrations. Contributed to ensuring that the organization's needs were met in the new system.• System configuration and development: Responsible for the configuration of master data and requirement specification for system development, ensuring that the solutions met both business and user requirements.• Testing: Tested and evaluated solutions to confirm that they met business objectives and operational needs.• User training and support: Conducted workshops and created manuals to train employees on how to use the new systems.

Managed claims for damaged goods. Developed expertise in a newly established role.Achievements:• Increased knowledge of laws and regulations regarding damaged goods among the company, customers, and suppliers.• Safer handling of goods during transportation, resulting in fewer damages.• More accurate and consistent assessments of damages and compensations.• Enhanced trust from customers and suppliers.

• Managed procurement, planning, and monitoring of international road transport across Europe to meet customer needs.• Developed new processes and implemented IT changes to improve document sharing and reporting, reducing administrative tasks from a full-time role to just 5 hours per week. In addition, customer and suppliers satisfaction increased.

Oversaw financial systems, integrating operational and financial systems, implementing processes, and supporting new customer onboarding.Key Responsibilities:• Managed integration of operational and financial systems for two new customer implementations, ensuring compliance with customer demands, regulations, and internal SOPs.• Trained new employees on accounts payable/receivable, bookkeeping, financial closures, and related processes.• Served as a financial expert in the new operational system project.• Analyzed and enhanced the customer implementation process, recommending improvements and reviewing existing financial processes.• Provided senior support for finance and financial systems, addressing inquiries on payments, error handling, electronic invoicing, and financial reports.Achievements:• Successfully onboarded two new customers and established independent teams.• Documented lessons learned for future onboarding projects.• Enhanced financial knowledge across all customer accounts.

Accounts payable and receivable. Monthly financial closures. Created processes and control functions for the department and contributed to the company-wide financial closure process.Achievements:• Ensured accurate financial results. • Increased customer and supplier satisfaction• Reduced staffing needs from four to two people.