Supporting MAGRABi Retail Group on their Digital Transformation Journey

Hold accountability for the Quality of solutions provided to CustomerAct as the customers' primary point of contact and an escalation pointProactively identify existing customer needs and opportunities to grow the customer relationship with Orange. Work with the account team to up-sell Service Management and/or other Orange products and services.Inform customer and end-users in advance of any anticipated service interruptions; in addition to providing capacity analysis, forecasts and recommendationsHandle change requests, tracking of change implementation, change reporting and change billingCreate and Review any internal Root Cause Analysis (RCA) applicable to customers and generate customer-facing RCAProvide customer with up-to-date technical documentation, including the Customer Operations Guide and ensure all technical documentations are posted and updated

Support the growth for the training and certification business by developing and managing the local Learning Partner ecosystem in Egypt, Gulf and Saudi Arabia regionsDrive the training and certification solutions and value propositions into the subsidiaries to enable customer and partner product readiness, adoption and deploymentBuild co-selling opportunities with managed Learning Partners within the Enterprise segmentWork closely with partners to develop strong marketing strategies for enhanced GTM campaignsStrategically recruit new partners based on competency, competitive targets, modern learning solutions adoption and digital transformation focus

Managing academia audience evangelism activities spectrum through owning Microsoft Student Partners (MSP) program and Imagine Cup National CompetitionOwning the planning and execution of Microsoft Egypt Summer Academy Program including overall program planning, partner engagement, curriculum building, resources& logistics management and recruitment process. Enabling start-ups growth through partially owning Microsoft's BizSpark Program

Managing YouthSpark Mentorship Program in partnership with Microsoft EgyptMain Responsibilities:Managing the overall program; Developing consistent procedures for recruiting and referring young people; Overseeing development and implementation of all promotional and educational efforts; Cultivating and maintaining all necessary external contacts and relationships for implementing and maintaining the program (e.g., with partner organizations); Recruiting, screening, training and supervising mentors; Matching mentor/mentee pairs; Developing and maintaining all records, policies and procedures; Coordinating mentoring activities; Checking in regularly with mentors and mentees and offering ongoing support;Developing a plan to recognize program participants; Developing a plan to evaluate the program, including soliciting participant feedback; Tracking program statistics, including budgetary costs, hours and so forth; and Documenting development of YouthSpark Mentorship Program

• Lead and Coordinate all youth Initiatives within the CSR department including Masr Ta3mal Youth and Aspire Woman University Leadership• Monitor and manage all aspects of the planning, implementation and expansion of the Aspire Woman Youth Leadership Program.• Establish and manage strong relationships with core Universities and Ministry of Youth or other women institutions in order to create a network of women initiatives that can benefit our members.• Engage in relationships with key partners to create more potential opportunities for our women network and beneficiaries.• Responsible for organizing Aspire Woman University Leadership events including logistics, content and agenda management during the year aligned with the knowledge management cycle.

As an intern I was given the chance to develop an automated database system to control the spare parts inventory used to repair clients' Blackberry devices and also to monitor the delivery of the repaired devices back to clients