Sara Sturhann Email & Phone Number

*Supervised 6-12 employees at any given time; interviewed, trained, and mentored employees; planned and directed office meetings and emailed weekly schedule for managers and team members.*Evaluated employee performance with bi-yearly reviews; tracked performance/issued disciplinary memos.*Marketed account personnel daily; utilized Excel to organize the monthly account receivables list. Developed better workflow efficiency and communicated issues and changes to employees.

*Marketed and organized multiple accounts at once; built client relationships solely over the phone.*Directed informational meetings to train branches to work more in cohesion with the department.*Increased amount of work completed daily by improving workflow efficiency.

*Managed back office operations; trained new employees on back office responsibilities, monitored their callbacks, and audited daily contracts; reported all underwriting issues to management.*Served as initial point of contact for inbound customer calls; resolved all customer service issues, made reservations, and explained the rental process to clients.

*Trained in marketing, customer service, and all daily operations required to manage a rental branch.*Marketed accounts weekly, conveyed all rental procedures, and followed-up on callbacks/receivables.