Sara Tague Email & Phone Number

Holland, Michigan, United States

Holland, MI

• Began in the Muskegon office as the Scheduling Coordinator, moved up to Staffing Coordinator, moved up to Assistant Branch Manager. Later promoted to Branch Manager of Holland office. Added Grandville location in.
• Work in conjunction with Department of Veterans Affairs, Medicaid waiver agencies, auto and long-term care insurance companies, as well as private pay clients to provide assistance with activities of daily living.
• Supervise day to day operations of two branches in adherence to company and partnering agencies policies and procedures – Responsible for up to 90+ direct reports, 250+ clients (across 10 agencies), and 1750+ billable.
• Maintain branch compliance at all times including client/agency documentation, personnel files, and evaluations
• Assist with quarterly in-service and online training requirements per contracts with payor sources
• Interviews, hires, trains staff to ensure adequate staffing to meet client service needs

Tacoma, WA

• Quoted, oversaw, and provided quality assurance on all custodial projects including, but not limited to: Carpet cleaning, window washing, retail floor care, after-hour janitorial service, day porter service, and.
• Responsible for scheduling daily tasks for 15+ direct-reports and manage productivity objectives
• Responsible for department staffing, corrective actions, and other HR functions
• Purchased and accounted for all inventory of supplies required for the duties of the department

Seattle, WA

• Fostered sick or high-maintenance exotic pets in our home until they were adopted
• Dispensed medication and/or provided transportation to vet appointments
• Attended community outreach and adoption events and educated public on animals and care

Fife, WA

• Extensive cold calling for reliable contractors
• Worked in conjunction with national corporations to resolve maintenance concerns
• Managed work orders, subcontractors, and customers throughout the country
• Provided 24/7 support for customers, subcontractors, and store managers
• Managed and trained office staff with system, managing preferred partners, and managing multiple work orders and locations
• Handled all Accounts Payable and Accounts Receivable items to ensure profitability

Pontiac, MI

• Oversaw Maintenance Division Call Center (up to 20 employees)
• Managed and trained/assisted office staff with system, managing preferred partners, and managing multiple work orders and locations
• Managed Work-In-Progress report to ensure profitability and timely responses
• Handled larger concerns with high-dollar value from customers
• Assisted with twice weekly upload to ensure no work orders were missed
• Scheduled office staff to ensure that we are adequately staffed based on call volume

Grand Haven, MI

• Founded and implemented new Facilities Maintenance/Contracting firm (Inbound Call-Center)
• Created multiple forms and managed company database for customers and orders
• Extensive cold calling for new business and reliable contractors
• Worked in conjunction with national corporations to resolve maintenance concerns
• Managed work orders, subcontractors, and customers throughout the country
• Provided 24/7 support for customers, subcontractors, and store managers