• Owned the delivery of features, user stories, and acceptance criteria for requirements provided by the business partners.• Managed the product roadmap and worked with product owners to identify the timeline and scope of work for each minimum viable product (MVP) implementation.• Oversaw the direction, supervision and development of multiple Agile teams on the planning and execution of their work.• Participated in feature assessment, requirement gathering, and documentation.• Effectively negotiated the work scope and timeline for delivery to align with business objectives.• Served as the primary contact between the business and the development team.• Anticipated block, conflicts and obstacles, and worked with the development team and management to address impediments before they could negatively impact delivery timelines or costs.• Collaborated with product owners, solution architects, and portfolio managers on building scalable breakthrough capabilities.• Focused on identifying product gaps, process improvements, and solutions.• Provided business context to the delivery teams from strategy to execution.• Collaborated with stakeholders to better understand the business needs and convert them into features, user stories, and solutions.• Managed backlog grooming and prioritization of work. • Drove the acceptance testing, quality assurance, and delivery of iteration.• Provided analysis and decisions to business problems, system-level questions, and defect triage.

• Collaborated with SMEs to understand the business rules for mapping requirements and create prioritized product backlog items for development team.• Created, maintained and prioritized product backlog, release plans on JIRA by logical work groupings and sequence based on business priority and product improvement.• Conducted user acceptance testing and test defect/bug resolution. Prioritized bugs and hot fixes to align with overall product objectives and business need.• Reviewed and validated acceptance criteria, technical design documents with IT development and quality assurance teams.• Gathered data using queries from source systems such as MongoDB for analyzing, reporting and identify the data quality issues at the source.• Worked with the modelers to understand the business processed, gathered data related to exception processing, developed the user stories based on current system, work with IT to implement solutions, improve processes.• Performed ad hoc analysis/tasks for operations team to help them carry on their daily task smoothly.• Participated in Agile ceremonies to receive/provide project health status and generate weekly/monthly project status reports to the leadership.

• Provided third-party vendor management for IT products including cost agreements for new product contracts, change enhancements, service level agreements, and production support.• Worked on large solution trains to drive results on high complexity efforts; and delivered projects on time and within budget.• Led the implementation of new vendor products into the user interface application and back-end legacy systems including agency, underwriting, billing and client.• Coordinated effectively with the release management team, business partners, and stakeholders to prioritize work and align implementation schedules across multiple work efforts for a continuous release pipeline.• Facilitated meetings with the development team to groom features and requirements, and ensure the product vision was maintained.• Coordinated change releases and dependencies between Scrum teams to remove roadblocks and impediments.• Worked with the program owners and development team to effectively groom the backlog and plan the work for each sprint.• Supported new development and provided production support and integration of work into legacy mainframe systems.• Helped teams apply the Scrum framework and principles of Agility to the benefit of the team and organization. • Assisted the team in the removal of impediments with an understanding of the control and release processes. • Monitored and reported on the status of application key performance indicators (KPIs).• Created the test scenarios, test strategy, mobile testing, acceptance testing, functionality testing, and pre-production testing.• Managed backlog grooming, prioritized user stories, created acceptance criteria, and drove testing and UAT.• Served as liaison between the customer and delivery team to overcome applications issues and maintain an established business relationship.