• Track record of maintaining positive customer feedback by proper handling all transactions in keeping with established procedures• Known for exercising discretion, judgment, and proposal about transaction problems and inquiries• Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day• Able to give accurate and detailed information to bank clients• Demonstrated ability to reply questions regarding bank… Show more • Track record of maintaining positive customer feedback by proper handling all transactions in keeping with established procedures• Known for exercising discretion, judgment, and proposal about transaction problems and inquiries• Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day• Able to give accurate and detailed information to bank clients• Demonstrated ability to reply questions regarding bank services and procedures while maintaining excellent standards of customer service• Proven ability to direct clients and customers to proper staff• Well versed in recognizing customers’ financial services requirements and cross sell services to meet those requirements• Excellent spoken and written communication skills• Dedicated and detail-oriented; high level of accuracy and strong attention to detail• Communicated directly with customers by phone, electronically or face to face.• Provided customers with technical support using maintenance procedures created with company products.• Wrote and kept accurate records of discussions and correspondence with customers.• Managed and supervised a team of customer services representatives.• Provided customer service team with feedback.• Met with other team managers to discuss possible improvements in customer service and company’s products.• Trained and coached team members to deliver a high standard of customer service.• Learned about products and services and kept up to date with changes.• Kept ahead of technology developments by attending professional courses. Show less

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