Engineer-2 (Engineering Operations)
CurrentIncident Management Risk Management Security Control Protocols Access Control Strategies User Privilege Administration Network Architecture Data Governance Change ManagementProviding 2st and 3rd line technical support across diverse systems, servers, andnetworks, including Windows 10, Mac OS, mobile devices, and Citrix-based desktops and applications.Highly skilled in logging, recording, and prioritizing incidents in line withSLAs to ensure efficient service delivery. Recognized for deliveringexceptional customer service while maintaining a calm and professionaldemeanor during query resolution.Proficient in user administration, incident management, and providingseamless handover to technical specialists of the related team. Committed toadhering to health and safety protocols with a proactive approach tomaintaining a safe workplace. Enthusiastic about leveraging a strongpassion for technology and excellent communication skills to contributeeffectively to support teams.