Results-oriented Learning & Operations Leader with over 14+ years of experience driving operational excellence, product adoption and customer success. Proven ability to manage complex training programs, onboard new users, and develop comprehensive support systems. Possesses a strong track record of success in product operations, customer success, educational program management, and learning development. Proven ability to implement and deliver educational products and programs, driving client retention, product adoption, and user satisfaction. Expertise in product training, learning management systems, pre-sales, upselling, and project management.AREAS OF EXPERTISE:Strategic Operations: Spearheaded operational excellence across product training, customer success and enterprise learning delivery. Successfully scaled operations for onboarding new users, managing content uploads & ensuring seamless product adoption across centers.Leadership: Built and mentored high-performing teams, fostering a culture of continuous improvement. Managed teams of up to 62 members across various functions.Learning & Development: Developed and executed comprehensive training programs for various stakeholders, including teachers, administrators, faculty, and corporate clients. Established robust Standard Operating Procedures (SOPs) and knowledge repositories for efficient knowledge transfer.Data-Driven: Leveraged data and performance metrics to optimize training delivery, identify areas for improvement and prioritize feature requests for product enhancement. Regularly prepared reports on adoption metrics and operational performance for senior management.Client Success: Cultivated strong relationships with over 70 enterprise clients across industries. Managed key accounts, identified training needs & designed customized solutions to achieve client L&D goals.Process Improvement: Championed process improvement initiatives, including implementing lean and agile methodologies to streamline operations and optimize resource allocation. Successfully implemented cost/revenue optimization initiatives for training programs.
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Associate DirectorCareernxtBengaluru, Ka, In
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Senior Manager, Product OperationsAllen Digital Mar 2024 - PresentBengaluru, Karnataka, India- Spearheaded the development & execution of onboarding programs, ensuring product adoption for new staff.- Established a comprehensive knowledge base encompassing SOPs, user guides, & training materials.- Led user enablement through training sessions for new features & updates, maximizing product utilization.- Orchestrated the ops process, including user testing & UAT procedures, guaranteeing product readiness.- Oversaw content management and scalability initiatives for successful product rollout across diverse centers.- Delivered insightful reports on product adoption and operational performance to senior management.- Architected a robust product support system, serving as the primary point of contact for all product inquiries.- Streamlined technical and functional ticket resolution through effective triage and routing.- Managed all aspects of app store operations, including updates, reviews, and customer interactions.- Led strategic initiatives to optimize product operations, driving process improvements & resource allocation.- Collaborated extensively with Product Management, Engineering, and cross-functional teams to align product operations with the overall product strategy. -
Senior Operations Manager, Learner SuccessSkill-Lync Nov 2022 - Feb 2024Bengaluru, Karnataka, India- Led the training delivery for 50+ enterprise clients across industries (ER&D, Automotive, Telecom, etc.). - Partnered with client L&D teams to identify skill gaps & design learning programs, including fresh recruits. - Overseen online, offline, and hybrid training delivery operations, ensuring seamless execution. - Coached and mentored the team, driving consistent client achievement of L&D goals for employees. - Forged client partnerships through data-driven impact analysis, consistent engagement & iterative feedback. - Utilized the LMS to create and manage effective learning modules for enterprise clients. - Implemented cost-reduction strategies for training programs, optimizing resource allocation and revenue.- Maintained excellent relationships with internal and external stakeholders, fostering collaboration. - Led a team-focused environment, supervising learner success, solutioning, and operations teams. - Managed relationships with over 50 enterprise clients across various sectors (IT Services, BFSI, etc.). -
Senior ManagerGreat Learning Oct 2021 - Nov 2022Chennai, Tamil Nadu, India- Successfully onboarded and managed 30+ enterprise and 600+ academia clients.- Cultivated and nurtured key accounts, exceeding retention and upsell targets.- Led and developed 4 customer success teams (20 members), fostering a collaborative environment.- Partnered with Product, Marketing & Sales teams to drive product improvement, upselling & cross selling.- Streamlined pre-sales processes, crafting compelling client demos and business proposals.- Optimized training program delivery and learning solution implementation.- Led the implementation, delivery & training of in-demand technology programs (AI, ML, Data Science, etc.)- Managed the LMS, assessments, and content development/customization tailored to client needs.- Managed all financial transactions in coordination with the Finance team.- Cultivated strong university relations (UT Austin, IIT, Great Lakes Institute) to expand program offerings.- Established and managed relationships with over 100 academicians, trainers, and mentors'.- Successfully executed logistics and event management for program initiatives. -
Senior Program ManagerGreat Learning Oct 2019 - Sep 2021Chennai, Tamil Nadu, India
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Program ManagerGreat Learning Feb 2017 - Sep 2019Chennai, Tamil Nadu, India
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Program ManagerInstitute Of Product Leadership Jun 2015 - Jan 2017Bengaluru Area, India -
Senior Project OfficerAgastya International Foundation Aug 2014 - May 2015Bengaluru Area, India
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Project CoordinatorPearson Education Services Private Limited Mar 2013 - Aug 2014Bengaluru Area, India -
Resource CoordinatorPearson Education Services Private Limited Jun 2011 - Jun 2013Bengaluru Area, India
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Product EngineerVivekananda Technologies Dec 2009 - Jun 2011Kerala
Sarath Krishnan G Education Details
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Product Management -
General Management -
University Of CalicutElectronics And Communication Engineering -
Business Administration And Management, General
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Electronics And Communications Engineering
Frequently Asked Questions about Sarath Krishnan G
What company does Sarath Krishnan G work for?
Sarath Krishnan G works for Careernxt
What is Sarath Krishnan G's role at the current company?
Sarath Krishnan G's current role is Associate Director.
What schools did Sarath Krishnan G attend?
Sarath Krishnan G attended Great Lakes Institute Of Management, Pondicherry University, University Of Calicut, Pondicherry University, University Of Calicut.
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