Sarath Kumar Email & Phone Number

Singapore

Singapore

Part of AIS(Application and infrastucture services)team taking care of End to End windows server and Linux server Application ,infrastucture support for our client OCBC Bank.

Coimbatore, Tamil Nadu, India

• Migrating Server from one domain to another domain.• Handling user incidents, RITMs, Change Requests and other L2 and L3 activities in Wintel Tower.• Attending P2 and P1 calls which was conducted by IM team• Working with vendor and onsite teammates for resolving the hardware fault• Service Now Ticketing tool and Resource update manager.• Attending cab meeting to get approval for CRQ.• Performing Pre-Checks and Post-Checks for server.• Configuring DHCP, DNS and… Show more • Migrating Server from one domain to another domain.• Handling user incidents, RITMs, Change Requests and other L2 and L3 activities in Wintel Tower.• Attending P2 and P1 calls which was conducted by IM team• Working with vendor and onsite teammates for resolving the hardware fault• Service Now Ticketing tool and Resource update manager.• Attending cab meeting to get approval for CRQ.• Performing Pre-Checks and Post-Checks for server.• Configuring DHCP, DNS and Active directory.• Active directory configuration, Active directory database backup and DHCP Backup and restore.• Active directory restore in database and Active directory migration.• Deploying Patches, security updates and Service Pack using WSUS server.• Configuring RAID in windows sever.• VMware Clone, VMware Snapshot, VMware vMotion and VMware Hardware configuration.• Active directory FSMO Roles and File services.• Installing McAfee Antivirus and managing it.• Handle daily technical support activities on desktop support, data network and server management. • Grow clients and communicate to Account Manager by determining new opportunities. • Setup desktop computers and peripherals and test network connections.• Install and test desktop software applications and internet browsers. • Test computers to ensure proper functioning of computer systems. • Train end users on usage of computer hardware and software. • Develop and manage effective professional working relationships with contractor personnel and clients. • Adhere to policies as per corporate manuals and directives. • Extend computer support for systems’ software and hardware. • Interact with staff on desktop problems and their resolution. • Order or buy computer systems and liaise with purchase and supplies department. • Maintain computer peripheral devices like printers and resolve associated problems.• Oversee and update assigned support service requests.• Escalate the ticket to next level/Team. Show less

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Master Of Computer Applications - Mca

Bsc Computer Science, Computer Science, Mca