•Maintained all Customers database and Sales orders.•Audit the Sales Purchase Orders and all documents related to customers business registrations.•Create and maintain reports and dashboards to track key performance metrics. •Using CRM systems to analyze customer data and gain insights into customer behavior and preferences.•Input current metrics into tracking documents & spreadsheets and prepared reports.•Created and submitted progress reports of sales to upper… Show more •Maintained all Customers database and Sales orders.•Audit the Sales Purchase Orders and all documents related to customers business registrations.•Create and maintain reports and dashboards to track key performance metrics. •Using CRM systems to analyze customer data and gain insights into customer behavior and preferences.•Input current metrics into tracking documents & spreadsheets and prepared reports.•Created and submitted progress reports of sales to upper management.•Maintained high standards of accuracy and quality in data entry and recordkeeping.•Ensuring documents are stored securely.•Customer Service - Resolving all customer queries and support.•Actioned customer feedback to promote continued service improvement.•Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.•Set office policies and procedures to keep team members coordinated Show less

End to End planning of dispatch & delivery in Warehouse & Fulfillment operations. •Handled bulk delivery of books & Additional order•Service delivery of Exam Question papers. •Return pickup arrangements from schools. •SPOC for all Service deliverables and TAT management. •Warehouse & Fulfillment Team management.•Logistics Followup, Printing Vendor Management and Dispatch & Delivery Coordination.•Kept appropriate stock levels to meet operational needs.•Oversaw… Show more End to End planning of dispatch & delivery in Warehouse & Fulfillment operations. •Handled bulk delivery of books & Additional order•Service delivery of Exam Question papers. •Return pickup arrangements from schools. •SPOC for all Service deliverables and TAT management. •Warehouse & Fulfillment Team management.•Logistics Followup, Printing Vendor Management and Dispatch & Delivery Coordination.•Kept appropriate stock levels to meet operational needs.•Oversaw bookings with accurate calendar management.•Maintained high standards of accuracy and quality in data entry and recordkeeping.•Input current metrics into tracking documents and spreadsheets and prepared reports.•Created and submitted progress reports to upper management. Show less

Handled - Central OPS Delivery Projects1.Bulk delivery of books2.Additional orders3.Return pickup from schools 4.SPOC for all Service deliverables to TN Schools and Regional Business Team.5.Warehouse Operations

Handled all Exam service deliverables to 200 Schools and Return pickup arrangements support from 1000 schools.•Vendor Management•Logistics•Inventory•Dispatch and Delivery Coordination•SPOC for all service deliverables to schools and Business Team

Responsibility for all Service deliverables followup with central team and Following Collection & Return Pickups for Particular State Schools(Tamilnadu)