As a Technical Support Engineer at Worldline, I provide efficient and effective solutions to complex technical issues for clients across various industries. Worldline is a global leader in payments and transactional services, and I leverage Zscaler Zero Trust Exchange, a cloud-based platform that secures and simplifies digital transformation, to solve 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.I have a strong background in computer science, having graduated with a B.Sc. degree from Pachaiyappa's College Chennai in 2019. I also have 1.5 years of experience as a Technical Engineer at DigitalTrack Solutions Pvt Ltd, where I developed, enhanced, and supported application systems using various development methodologies. I have excellent communication skills, sound problem-solving and decision-making skills, and a service-oriented and customer-focused attitude. I am highly-organized, adaptable, and thrive under pressure. My goal is to continuously learn and improve my technical skills and deliver high-quality service to my clients.