Negotiated settlement of customs duties, taxes and fines with government officialsConsulted with customs agents to ease passage of shipments through customs.Examined duty exemptions and free trade agreements to reduce cost of imports and exports.Analysed import and export documentation for incoming and outgoing shipments, verifying accuracy and compliance to standards.Resolved issues with orders, notifying customers of updates as needed.Updated internal databases to accurately control and record shipments and certifications.Supervised team members on day-to-day basis, confirming performance of critical tasks in line with shipping schedules.Met shipping targets in pressured conditions, maintaining customer satisfaction.Calculated accurate quotes for shipping and customs costs and communicated invoices to customers for prompt payment.Complied with legal, health and safety and import and export regulations.Negotiated rates and contracts with transportation and logistics .Received and processed payments for freight charges, issuing receipts and tracking numbers for tracking cargo status.Arranged insurance coverage for goods, promptly and professionalism assisting clients in the event of a claim.Coordinated safe transport for outgoing shipments, adhering to weight distribution and packaging requirements to reduce risks.Liaised with third-party suppliers to transport goods by road, rail, air or sea based on customer requirements.Prepared documentation in alignment with customs and insurance requirements.Investigated and planned appropriate routes for shipments according to a variety of details including nature of goods, cost, transit time and security measures.Submitted documents of clients to respective authorities to fulfill immigration requirements and comply with laws and regulations.Collaborated with authorities and external bodies to uphold laws and maintain secure licensing provisions.