Sarath Kumar V Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

With a demonstrated history of proficiently triaging, prioritizing, and resolving production tickets within the ITSM/USMS Remedy and JIRA platforms, while consistently adhering to Service Level Agreements (SLAs), I have consistently proven my ability to maintain a high level of operational efficiency. Moreover, my capabilities extend to effectively overseeing and monitoring MNP (Mobile Number Portability) processes for Switzerland and Ireland, ensuring their timely restoration to Business as Usual (BAU) by the end of each day.Notably, I have exhibited exemplary dedication by assuming complete end-to-end ownership of major and critical incidents, effectively engaging stakeholders to initiate change, gain approval, and execute resolution strategies until reaching a conclusive resolution. Throughout these endeavors, I have diligently managed available resources, optimized inventory, and adhered to the IT/catalog service model, thus ensuring optimal service delivery and operational excellence.Key MilestoneAchievement: Development of Standard Operating Procedure (SOP) for the systematic monitoring of UPC to SUNRISE B2C customer migration.Accomplishment: Successful implementation of strategic improvement initiatives resulting in the eradication of redundancy, while also significantly contributing to the establishment of a comprehensive Knowledge Base (KEDB) for streamlined Incident management.Noteworthy Contribution: Pioneering the design and execution of novel strategic plans and monitoring techniques, which played a pivotal role in the seamless and triumphant migration of UPC to SUNRISE B2C customers.

Nairobi

Netherlands