Sarath Babu Ruthra Kumar Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Scarborough, Ontario, Canada

Cambridge, Ontario, Canada

Halifax, Canada Area

Monitor and analyze network performance for a top multinational financial enterprise network, comprised of over 20,000 devices distributed across 42 countries. Manage vendor relationship and escalations when needed. Work with international carriers, ensuring prompt resolution of network affecting incidents within SLA. Analyze and identify the root cause of performance breakdowns/network alerts. Compose outage notifications for executive team; translating technical information into easy to understand the message.Key Contributions:• Recognized for exceptional performance and received Star award for the year 2016-17• Hands on experience with network monitoring tools such as Syslog, Spectrum, Splunk, ThousandEyes, SevOne, Cisco Prime, Adva FSP Manager, Probes and Wireshark• Joined the team as Network Analyst and was promptly identified for a leadership role and promoted to Senior Consultant.

Halifax, Canada Area

Was selected by management to be the team’s trainer. Prepared training materials and presented to new employees. Tested new hires on the effectiveness of training and adjusted course based on test scores. Responsible for alerting management when network performance or availability was in jeopardy. Demonstrated soft and technical skills that contributed value to the business. Coordinated the change management program, ensuring information distribution to stakeholders in a timely manner. Key Contributions: • Successfully on-boarded new employees by providing technical presentation on best practices and policies• Performed day-to-day administration of live production routers and maintained the SLAs• Provided feedback on technical procedures• Kept Network Infrastructure documentation updated on daily basis and suggested changes to existing procedures for enhancement• Escalated risks and events, impeding delivery of services to appropriate management contacts and participated in problem-solving based on ITIL practices.• Reduced the cost of parts/site visits by maintaining a proper inventory management. • Perform Vendor Management for the hardware issues remediation & maintained RMA tracker for the company.

Halifax, Canada Area

• Was given the opportunity to know the whole optical infrastructure with my organization & created technical documents based on ITIL practices. • Perform remote support & troubleshooting with vendor & onsite field engineers. • Worked on Adva FSP Manager, Adva FSP3000s & Adva2000. • Adva break fixes lead & RMA management of parts.

Woodstock,Nb

Attended technical calls from customers all over Canada, gave a timely response and solved most of the issues in first call resolution. Maintained high customer satisfaction ratio. • Perform technical troubleshooting of Internet connection on Fixed Wireless and Satellite platform.• Examine and analyze the connection statistics using specific platform monitoring tools.• Complete remote configuration on the equipment at the site to ensure connectivity.• Coordinate with Level 3 team and Network Operations to resolve specific connection issues.

Halifax, Canada Area

Assisting the students to understand their laboratory contents, helping the instructors by configuring and installing the necessary network cabling in Switches (Cisco-3550,Cisco-3560,Cisco-2950) & Routers (Cisco-3925,Cisco-3825) for lab setup.Troubleshooting the hindrance faced by students in their network topologies.

Halifax, Canada Area

• Configured the newest version of Internetworking equipment such as 3900 series routers and 3500 series switches• Helped in setting up the lab , installation of linux using FOG server. • Performed hardware installation, configurations, cabling of networks and testing of sniffers and other equipments

India

Master'S Degree, Internetworking, A

Activities and Societies: Dalhousie Engineering Graduate SocietyIntroduction to Computer Networks Physical and Datalink Layer Standards.

Bachelor Of Engineering (Beng), Electrical, Electronics And Communications Engineering

Activities and Societies: IEEE student memberElectronics and Communication Engineer

High School, High School/Secondary Diplomas And Certificates