Key ResponsibilitiesServe as a Program Lead to Business and Migration Strategy, Business Readiness Lead and Deliver Business Realisation Model Develop Business and System Migration Strategy for the entire Transformation Phases and ensure end to end Business Strategy are build and implement as part of the project lifecycleWork closely with Migration and Client to build end to end Migration Strategy, Business downtime Strategy and Continuity Plan.Identify and troubleshoot migration activities, coordination with technical team to plan and identify required step by step activity for MigrationProvide solutions on challenges, impacts on the overall mitigation plan for migration. Partner with client, business team and third-party team to aligned Migration strategy and spearhead the Strategy and Mitigation Plan to achieve smooth migration results.Plan and implement activities with key business focal for respective business stream including Sales deck, Business Readiness Checklist, Training, Front liner briefing, Pilot Readiness, User Access readiness are part of the output of Business Readiness.Perform assessment of the project achievement by using some statistics and achievement measurement and translate to Business value report to management.Key AchievementsSuccessfully implemented CRM, Billing and Digital System Implementation and Migration for Prepaid and Postpaid customers. Change Management was 100% adoption rate by Business team on the change and seamless business transition to new process and methodology. Customer support team was fully onboarded with SOP and training prior GO Live.Established Business Command Center and onsite Floor walker setup post-production stabilization. Increase adoption of new system with the support of floor walker establishment.This Transformation business outcome has improved customers experience by 65%, Reduced billing cases on complaints and enquiry by 43% post Transformation.

Key ResponsibilitiesLed the Migration Strategy and Business Readiness Division and managed the entire Migration Strategy, Business Process, Business Readiness, Change Management, Organization Change Management, Shop Readiness.Worked closely with client and vendors on Migration Strategy and Activities for GO Live as part of Business implementation and Migration Readiness Activity and Business Command Center establishment to support multiple department and shops within country and overseas.Help to build structured Business Process and provide industry Best Practice to support on the Transformation Project.Spearheaded the Migration Strategy planning and implementation for the Transformation implementation and partnered with Technical team on developing the Strategy and Implementation Plans.Key AchievementsSuccessfully executed Prepaid and Postpaid CRM, Billing system and Customer migration.Change Management was 100% adoption rate by Business team on the change and seamless business transition to new process and methodology.Established Business Command Center and onsite Floor walker setup post-production stabilisation. Increase adoption of new system by the frontliner with the support of floor walker establishment.

Amdocs Malaysia (Client in TV Business)Reporting to Vice Presidentlargest TV Broadcasting Company. Joined Amdocs as Consulting Manager at Malaysia as a Business Support Head for Transformation project at client. My team play multiple role solely to support client business team. One of the major role is to chair bi-weekly meeting with client Higher Management Vice President to provide updates, challenges, risk and status of the Transformation Project. Provide consultation and best practice methodology as part of the meeting. Support Business team on new product launch and helping on process improvement. Establishing Business Realization Model Benefit Analysis and ROI monitoring prior and after Transformation Project.AchievementStrong Relationship with client and successful Transformation launched without any major challenges. As part of the improvement I managed to support and assist customer on order to activation process improvement tremendously. More professional services agreement with client as part of long term agreement

Reporting to Regional Senior Manager Key ResponsibilitiesManaged 2 teams of ‘Go To Market’ & Project Business Analyst and Billing Tariff Management Head. Responsible for managing all the business activity on new product launch, manage competition retaliation. Worked closely with Product Development Head on the AOP planning for the year and plays advisory role on product and promotion launch Oversaw the People Management, Hiring and Performance Evaluation for local, offshore employees and vendorsKey AchievementsIntroduce ‘Go To Market’(GTM) has been simplify to a shorter duration with manual work convert to automation with good working relationship with product marketing team and successfully launched fast to market. Implemented process improvement and reduce redundant task in operational activities which have benefited client in saving OPEX cost and Resources. Post improvement some of the operational resources has been re-assigned to support projects.

ISD- Billing- Tariff Management Team – Aug 2007 till Mar 2009Manager < 3 years>Assistant Principle Technologist <3 years>Executive and Senior Technologist < 6 years>Overall responsible and lead Billing Migration - Multiple billing upgrades and billing system transformation. Lead for Tariff and Rating implementation for Consumer and Corporate Billing Transformation Project. Managing offshore resources, vendors and local employees on the project implementations. 1. Support and Solution new billing requirements for tariff and promotions2. Managing Tariff Team for Postpaid and Prepaid3. Provide Tariff Designs for new projects4. Project Management such as Tariff Process Improvement and Tariff Automation Applications