Sarath C. Email & Phone Number

New York, NY, US

San Jose, California, US

• Contributed to closed-won opportunities ranging from $100K - $2 million in ACV; attained 100% quota first year
• Partnered with strategic account teams to design and optimize machine learning solutions for high-value retail and financial services clients, addressing challenges in account integrity, payments, fraud, abuse, and.
• Acted as the technical point of contact during the pre-sales process, ensuring alignment between client needs and product capabilities, and led technical discussions on solution integration, APIs, and e-commerce.
• Led custom demos, proof-of-value exercises, conducted in-depth technical demonstrations and presentations, effectively addressing client-specific challenges and showcasing product value
• Analyzed and interpreted large datasets to identify fraud patterns and trends with tools such as Looker and in-house BI tools
• Collaborated with Value Engineering and Sales teams to respond to RFPs and security questionnaires, contributing to successful client engagements

New York, NY, US

• Led the Implementation Team to ensure Key Performance Indicator targets (e.g. quality, duration and cost) are met
• Responsible for customer onboardings, and establishes and realigns customer expectations during the implementation period based on scope of work, including clients with custom needs (up to 15 clients simultaneously at.
• Provided consultation and scoped solutions based on customer needs during Pre-sales and Post-sales, including Integration needs, Email Service Providers & Marketing Automation Platforms scoping, HTML/CSS design needs.
• Assessed and QA’d all client integration setups
• Worked cross-functionally with multiple teams (Sales, Customer Success, Developers/Engineers and the Product team) to assist with testing and QA of new product rollouts
• Maintained all client onboarding metrics and prepares data for Leadership team to be presented at quarterly Board of Directors meetings

Nashville, Tennessee, US

Nashville, Tennessee, US

Roslyn Heights, New York, US

• U.S. Capitol Visitor Center
• Spearheaded the implementation of a new, customized reservation management system
• Conveyed functionality requirements to produce a reservation system for the general public
• Communicated standard requirements to develop a reservation system for Congress Members and U.S. Capitol staff
• Partnered with the U.S. Capitol’s Special Events staff to design a venue reservation system for Congress Members’ use
• Developed all supporting documentation such as project plan, user manuals, and training documents for the client

Woburn, MA, US

• Managed a network of 300+ touch screens (ExploreBoard) located across 14 U.S. states/territories and Canada
• Oversaw the project lifecycle of network, hardware and software deployments
• Executed all logistics of touch screen installations and troubleshoots all hardware and software related issues
• Responsible for maintaining an inventory database containing over 4,000 items
• Facilitated stability, performance and overall touch screen network functionality in conjunction with the SaaS provider
• Collaborated with global team of developers on troubleshooting, testing and new application implementations

Deerfield, IL, US

• Worked independently and within teams to process and fulfill an average of 25,000 orders daily
• Utilized Warehouse Management System to efficiently track inventory, process orders, and fulfill ad hoc requests
• As part of the Quality Team, contributed to the development and implementation of new systems and processes to improve quality control, and in turn save the company an average of $5,000/year
• Generated and provided warehouse inventory reports to all Department and General Managers