Sarathi Umakanthan Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Service Delivery in projects, developing a strong understanding of projects impacting on support services and ensure the impact is minimized.
• Providing regular updates to all stakeholders on project status, issues and risks, working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition, and Service Operations.
• Performed regular system audits & analysis for infrastructure scalability, optimal performance, and growth
• Ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed.
• Liaise with all internal service delivery teams to ensure a consistently high level of service.
• Ensured the leadership was notified as soon as possible of any possible disruption to services.

Bengaluru, Karnataka, India

• Excellent communication and interpersonal skills with proven abilities in resolving complex infrastructure management related issues
• Have an ability to create and deliver solutions tied to business growth, organizational development and systems optimization
• Expertise in management of multiple technology service areas of IT Infrastructure outsourcing which enables the management of many complex business processes to seamlessly optimize and manage event driven processes

Electronic City, Bangalore

• Responsible for Host & VDI migration activities which includes team engagement, planning change and implementation till closure
• Responsible for infrastructure management which includes capacity forecast, cluster builds, patching activities and troubleshooting
• Planning, configuration, maintenance and administration of VMware ESXi, VMware vcenter, V-Motion, Storage vmotion, HA and DRS
• Responsible for vendor management during forklift activity of physical devices between datacenters

Electronic City, Bangalore, India

• Environment of providing support for 6000+ servers in windows & 3000+ servers in VM
• Handling incident management related to the incident raised by the EMC SMARTS monitor tool and Service request raised by internal and external customers.
• Troubleshooting the problem which related to the server Operating system and the hardware.
• Engaging with ONSITE Site Services team over the phone for any physical activities across globally
• Handling a team of engineers and clarifying their doubts related to any technical or ITIL process
• Need to work closely and coordinate with L2 engineers while implementing RFC or Patching activities on the servers

ITPL, Bangalore, India.

• Server Support:
• Responsible for resolving technical support cases, researching reported problems and documents solutions.
• Works closely with Level 3 Server Support Techs regarding bugs and follows up to make sure fixes are received and tested.
• Responsible for enterprise network architecture
• Configuring and troubleshooting Active Directory, DNS,DHCP
• RAID – Configuration and troubleshooting

• Installation, configuring and troubleshooting on Win 2003 Servers
• Creating, modifying and monitoring user accounts on ADS and Exchange Servers
• Monitoring the existing infrastructure services as per the check list (24x7)
• Managing group policy and system security and permitting access to the shared folders and also updating with latest patches and virus definitions on the Server’s
• Sending out timely alerts to the concerned teams for any outages on essential infrastructures Services

Responsible for complete system and project management

• Installation of Windows Client & Server Operating system’s and all Windows based Application Software’s & Packages, Antivirus Software’s.
• Win XP Prof, Win2000 Professional / Server, Windows 2003 Professional / Server Administration and Networking.
• Installing, Configuring & Troubleshooting Hardware profiles, Device Drivers, all types of Internal & External devices including Modems, Scanners, Video capture devices and Printers