Sarathkumar Ms Email & Phone Number

India

In GXO, our responsibilities include resetting portal passwords, granting portal access based on client tickets such as Boeing and Verizon, providing printer troubleshooting support, handling installations, and checking IPs. We escalate issues based on severity, prioritize and resolve Boeing client issues accordingly, or escalate them to the appropriate department for resolutionThe sysadmin role expands to managing compatibility, databases, backups, and automation. They review incidents, monitor server health, and implement authentication measures regularly so that all systems function as expected

Navi Mumbai, Maharashtra, India

Katalyst Business SolutionsPosition: Technical ConsultantDuration: December 14, 2022 - PresentProcesses: OYEMOBILE, EZTELECARD, Telcan ISP, ZT Computers, Variscale Server Support, Imonnit SensorsResponsibilities: As a Technical Consultant at Katalyst Business Solutions, I've been entrusted with supporting various processes and clients. This includes offering technical assistance for OYEMOBILE and EZTELECARD customers through chat, email, and call. I also handle Telcan ISP, an internet service provider, where my duties involve modem provisioning, troubleshooting, and coordinating technician visits to resolve internet issues. Additionally, I provide comprehensive support to ZT Computers users, addressing both software and hardware concerns. In the case of Variscale Server Support, I work closely with on-site technicians to troubleshoot server issues, ensuring that connections, BIOS versions, and firmware versions are optimized. Furthermore, I manage Imonnit Sensors, swiftly responding to server alerts by creating tickets and engaging technicians when necessary.

Navi Mumbai, Maharashtra, India

Process: DU TelecomResponsibilities: During my time at Sutherland Global Services, I was an essential part of the team responsible for addressing customer issues related to DU Telecom. This included handling recharge problems, troubleshooting GPRS issues, and managing escalations.