➢ Acts as a “site advocate” to facilitate the resolution of issues, large or small. Owns larger issues whileworking with other support teams until resolution.➢ Provides support for incidents and requests created by users globally with the help of Service Now.➢ Assists in or manages planning and executing for IT optimization projects, coordination with localparties to inform of new technologies.➢ Purchasing the Laptops, Desktops, Accessories and other hardware items through SAP which includesvendor management.➢ Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.➢ Drive the adoption of new technologies to support business needs. Be a key thought leader for ITstrategies and solutions. Create relationships with key partners to help drive solutions.➢ Onboarding & Offboarding of Employees.

➢ Giving Support to our clients from Worldwide. Specially to our staffs in US, Luxembourg, Israel & India offices. ➢ Server Administration involving Active directory, Domains, Forests, DHCP, DNS etc.➢ System Administration involving hardware and software configurations.➢ Communication Tools Used: Cisco Jabber, Skype For Business, Microsoft Teams & Team Viewer.➢ Ticketing Tools Used: Fresh Service & SysAid➢ Operates with Office 365 through Exchange Server.

SAP oriented activities along with data server updation and all.

All troubleshooting of Computer systems, printers etc

SAP Trainer for WIPRO project for TVS motors.