Having 2.7 years of professional experience in production support with knowledge in Oracle SQL, Linux and Bash Shell Scripting.Working in 24/7 production support in the L1/L2 process.Having knowledge in ITIL processes like incident management and problem management.Involved in creating tickets and prioritising it based on SLA agreement.Having experience in writing SQL queries like Joins, Functions, Set operators, sub-query etc. Good knowledge in creating Database objects like Index, view, Materialised view, table.Having experience in writing basic shell scripting.Performance tuning simplifies the process of accessing and altering information contained by the database with the intention of improving query response times and application operations.Understanding and Troubleshooting complex customer issues in the production environment.Performing report generation based on request received from Upstream & Downstream users.