Sara Toro Cardona Email & Phone Number

Medellín, Antioquia, Colombia

Miami, Florida, Estados Unidos

• Coordinating the operations team: Problem-solving strategy creation, workflow structure, role and function assignation, tasks supervision
• Negotiation, and onboarding of new sales channels for the company
• Tracking the international, direct, and inverse, logistics from all the company sales channels
• Solving rising issues with the Customs department in each country
• Submitting claims with logistics providers
• Cancelation, readdressing, and return management for all the marketplaces in every country

Miami, Florida, Estados Unidos

• Oversee the customer service team to guarantee the compliance of all established protocols, and the appropriate approach to fulfill the customers’ requests.
• Complaints management with a customer-centered approach
• Warranty and Refund management

Miami, Florida, Estados Unidos

• Supporting all new and previous customers with all their questions and requirements related to the company’s products and service.

Medellín, Antioquia, Colombia

• Proofreading forms and documents included in the application package to receive migratory benefits, ensuring the quality and compliance required by the Institution
• Assisting the paralegal on daily tasks for the active cases: Calling clients, filling out forms, collecting documents, reaching out to related institutions, following up and solving rising issues, etc.
• Delivering performance reports

Medellín, Antioquia, Colombia

• Advising customers on the Visa application according to their profile
• Invoicing
• Petty cash consolidation
• Taking phone calls from potential and active clients of the firm: Scheduling appointments, collecting payments, proofreading documents, delivering messages, etc.

Medellín, Antioquia, Colombia

• Requesting to the main and auxiliaries warehouses the merchandise for sale according to the season requirements.
• Assigning the merchandise to each representative and tracing it to ensure its invoice legalization or its return.
• Overseeing the stock of the samples warehouse fulfilling the assignation, legalization, and devolution of the books delegated to each representative
• Delivering promotion and sales reports to the commercial manager
• On-market brand participation analysis.

Sabaneta, Antioquia, Colombia

• Televenta de energía al sector PYME en EE.UU
• Tipificación de llamadas y filtro de base de datos
• Generación de base de datos de clientes residenciales en EE.UU
• Encuesta a potenciales clientes de energía solar en EE.UU