Sara Toro Cardona Email & Phone Number

Medellín, Antioquia, Colombia

Miami, Florida, Estados Unidos

• Coordinating the operations team: Problem-solving strategy creation, workflow structure, role and function assignation, tasks supervision• Negotiation, and onboarding of new sales channels for the company• Tracking the international, direct, and inverse, logistics from all the company sales channels• Solving rising issues with the Customs department in each country• Submitting claims with logistics providers • Cancelation, readdressing, and return management for all the marketplaces in every country• Third-party payments review and processing: Compliance check, submitting claims, processing invoices, cost analysis• Refund management and chargeback disputes

Miami, Florida, Estados Unidos

• Oversee the customer service team to guarantee the compliance of all established protocols, and the appropriate approach to fulfill the customers’ requests.• Complaints management with a customer-centered approach• Warranty and Refund management

Miami, Florida, Estados Unidos

• Supporting all new and previous customers with all their questions and requirements related to the company’s products and service.

Medellín, Antioquia, Colombia

• Proofreading forms and documents included in the application package to receive migratory benefits, ensuring the quality and compliance required by the Institution• Assisting the paralegal on daily tasks for the active cases: Calling clients, filling out forms, collecting documents, reaching out to related institutions, following up and solving rising issues, etc. • Delivering performance reports

Medellín, Antioquia, Colombia

• Advising customers on the Visa application according to their profile• Invoicing• Petty cash consolidation• Taking phone calls from potential and active clients of the firm: Scheduling appointments, collecting payments, proofreading documents, delivering messages, etc.

Medellín, Antioquia, Colombia

• Requesting to the main and auxiliaries warehouses the merchandise for sale according to the season requirements.• Assigning the merchandise to each representative and tracing it to ensure its invoice legalization or its return.• Overseeing the stock of the samples warehouse fulfilling the assignation, legalization, and devolution of the books delegated to each representative• Delivering promotion and sales reports to the commercial manager• On-market brand participation analysis.

Sabaneta, Antioquia, Colombia

• Televenta de energía al sector PYME en EE.UU• Tipificación de llamadas y filtro de base de datos• Generación de base de datos de clientes residenciales en EE.UU• Encuesta a potenciales clientes de energía solar en EE.UU